Rite Aid
24330 El Toro Road, Laguna Woods, California 92637
About the Business
Rite Aid is a convenient store, drugstore, and health store located at 24330 El Toro Road in Laguna Woods, California. You can schedule an appointment or walk in for your flu shot today, and also stay up to date on COVID-19 and other vaccines. Please note that state, age, and health restrictions may apply, so be sure to ask your pharmacist for more details.
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Contacts
24330 El Toro Rd, Laguna Woods, CA 92637, United States
Hours open
Monday:
07:00 - 22:00
Tuesday:
07:00 - 22:00
Wednesday:
07:00 - 22:00
Thursday:
07:00 - 22:00
Friday:
07:00 - 22:00
Saturday:
07:00 - 22:00
Sunday:
08:00 - 21:00
Reviews
"The clerk in pharmacy is very rude working on 2/17/24 at 4:00. She sarcastic and has very poor customer service."
"I will not be returning to this Rite Aid. The woman, Julie in the pharmacy was very rude and dismissive. I was there to pick up a prescription refill that was suppose to be ready earlier that day. Julie, in the pharmacy said to sit down that my RX needed prior approval from my insurance. I told her I didn’t use my insurance that I use Good RX. She ignored me and walked away. After waiting 10 minutes, I went to explain that I use Good RX, as I did last time. She wouldn’t listen and interrupted me. She said to write it all down for her. I asked her a question and she ignored me again and didn’t answer, then called up the next person in line and continued to ignore me. I waited 30 minutes for my prescription. She left for a break, as she left she said my prescription was ready that I must have not heard them when they called my name. I don’t know how they could have called my name without me hearing them. I was sitting right in front of them and there was no one else In the immediate area. I will find another Rite Aid."
"TERRIBLE experience. Brought my very anxious parents here after a long stay at Hoag for complications after open heart surgery. The pharmacy didn't have records of several of the 15 medications that the hospital had called and confirmed for my mother (including insulin for the first time). This led to several hours of wasted time calling to hospital/physician lines to figure out what happened. The associate was EXTREMELY rude to my mom and refusing to look into the missing prescription. Only after 30 minutes of leaving the pharmacy did we get a call that they had found the prescription. When my mother went back to pick up the insulin, they neglected to give her the obvious needles that needed to go with the insulin injector or any instructions about how to inject. My mother was TERRIFIED that she would not be able to inject herself or find someone on short notice that could help her. I eventually found an open CVS and pleaded with them to give my mother some needles so that she could last until tomorrow."
"My first time in this store. Very clean and bright. I was directed to the product I was looking for by a store associate. The woman at the cashier was very helpful with pricing of the item and purchase. She was so nice, cheerful and smiling. I will be returning to this store regularly."
"Pharmacy is horrible. They have you wait in a long line (about 30 minutes), you get to the front and she ignores you the entire time and walks away everytime you talk so that she can gossip about her lunch and dog with a coworker. When they finally do listen to you, they tell you that you have been in the wrong line, send you elsewhere, and tell you they will call you when they are ready for you. An hour later you have to ask when they are going to call your name.. just for them to tell you it has been ready and they forgot to say your name, and for you to stand an additional 30 minutes in line again. Ridiculous. Update: Went in again to give it a second chance and was met with a rude employee again. He kept rudely asking for my information and letting about big breaths of annoyance everytime I responded. I could tell he hated his job but if this is how every customer is treated then that is pretty horrible. I changed my pharmacy and won't be back to this one anymore."
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