LA Fitness 20801 Golden Springs Drive, Diamond Bar, CA 91789

"Been working out here for 3 years. New night time management and janitorial started a couple weeks ago, and he closed steam room 30 minutes early. As of last week, an hour early (10 pm). Yesterday, he shut off steam room at 9:30 pm. I am low maintenance, but I simply want access to all the facilities during the late hours I can exercise. People were frustrated in the locker room, but janitorial does not speak English or cares at all. I will be encouraging everyone impacted in the evening block to provide reviews on Google, Yelp, and corporate until management fixes the issue."

"This management does not care about the cleanliness of the facility nor the health effects that it has. The urinals aren't flushing properly. The steam room always smells like urine. Some members urinate in there and the gym management does not do anything about it. The steamers shouldn't be located in the locker rooms. The Jacuzzi water looks like it has never been changed and is very dirty. The bathroom areas are outdated and need to be renovated along with the amenities. There is trash all over the parking areas and the security level is zero because cars are getting broken into constantly. The lockers are no longer safe because the locks keep on getting cut and the contents get stolen. The facility manager, Siri treats her staff very badly while she sits behind her desk and does absolutely nothing to improve any of this, even though these issues have been brought up to her by multiple members. She does not care about the facility that she manages and she makes that very clear. She does not attempt to retain any members, which is very damaging to the membership level of this already run-down gym. If I was the owner or an investor in this gym. Siri would be my last choice of the type of manager that I would employ."

"I recently had a great experience at LA Fitness, thanks to the excellent customer service provided by Mike. I wanted to add my nephew as a member for his three-month visit, and Mike went above and beyond to help me get it done. He was friendly, knowledgeable, and patient,"

"So I’ve been a member here for years and have never seen it get to this point. The cables keep breaking on the cable machine, so the repair tech finally got fed up and locked the cables in place so you can’t switch the bars around. Now instead of me doing multiple exercises on one cable where I can switch out the bars, I need to wait and hope the cable machine that I need opens up. I don’t pay membership fees so the tech can be lazy and don’t pay to wait around for equipment that should be interchangeable by design"