VCA Los Banos Animal Hospital

"Tried to get a prescription filled on Monday, was put on hold for over 20 minutes, then told to try back later. Called back the same day, was put on hold again only to be told someone would call me back by the end of the day. No one called back. I called again two days later and nothing had progressed. It was like I never called on Monday. They told me it was taking so long because there is only one doctor. That sounds like a pretty solvable problem. First, I don't see how one doctor prevents the rest of the staff from calling me back. Second, having one doctor shouldn't be an excuse for delaying care as simple as filling a prescription; especially not at a VCA. If not enough doctors is the problem, hire more doctors so that you can run your business more efficiently. Like professionals should. For context, my pet has thyroid issues and is very dependent on his medication. I wish I could give zero stars."

"I would give 0 stars if I could. I was on a call inquiring whether they could certify that my dog had been neutered in a foreign country when they said that they could not do that and hung up in my face. Never bring your animal here. If they cannot treat humans with respect then how do you think they will treat your pets?"

"I called for appointment for a rabies shot for my pup. They said I had to have dog exam, price $76, He had been in recently for exam. This price DID NOT include vaccination. This is unacceptable and way to high for someone on SS. Got a next day appointment with Petco vet. No large fees. This is the second time they pulled this on me at VCA. I was already there and had to pay almost $200 for a rabies shot for my other pup. All the vet did was fell her tummy, take her temp, and say her teeth may need cleaning soon. About 5 minutes with the doc.These prices are way to high for the care they give."

"They gave us our baby back! Our little boy, Sugarpie (male cat, long-haired), was super sick. He wouldn't eat anything, was losing weight, just basically dying slowly in front of us. We knew we couldn't afford a vet bill, but hated seeing him suffer. So, I brought him to the VCA. The staff was excellent, everyone was nice. The doctor wanted to do blood work and x-rays test.. Sugarpie had bronchitis or pneumonia and was put on an IV for a week. He pulled through and is back to normal! We thank Dr. Mason so much, we know without her care, Sugarpie wouldn't be here right now."

"I had an incident this week and was able to get my dog in right away. Dr Mason did a lot of tests, and they came back with very bad results. Chloe is terribly ill with a failing heart and lymphoma. I'm still in shock. Dr Mason spent a lot of time explaining what was going on and what our various options were. Everyone there was so compassionate. I've since had to go back twice, and both times they helped me, I'm having trouble wrapping my head around it.. I saw Dr Mlnarik today and she was so nice. Easy to understand and she even was able to figure out what I was trying to ask. She helped sort things out and gave me some specific things to look for that would help me decide what I should do; She helped me know what to possibly expect as the illness progresses. She took away some of the confusion and fear of the unknown. I'm heartbroken, and I know it's going to be a devastating time coming up for me. But I'm comforted knowing I'll have the caring drs and staff at VCA helping me through it."