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Banfield Pet Hospital
1098 East Brokaw Road, San Jose, California 95131
About the Banfield Pet Hospital
Banfield Pet Hospital is a top-notch veterinary care institution located at 1098 East Brokaw Road in San Jose, California. With a team of highly skilled and compassionate veterinarians, they provide exceptional care for your furry companions. From routine check-ups to emergency services, Banfield Pet Hospital is dedicated to keeping your pets healthy and happy. Their state-of-the-art facility offers a wide range of services to meet all of your pet's needs. Trust Banfield Pet Hospital to provide the best possible care for your beloved pets.
Photos of Banfield Pet Hospital
1098 E Brokaw Rd Unit 50, San Jose, CA 95131, United States
Opening hours of Banfield Pet Hospital
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 18:00
Sunday:
08:00 - 18:00
Reviews of Banfield Pet Hospital
"I am so disappointed. I booked the first time visit says its free, i assumed that it would be applied to that specific appointment when i booked. guess what? after the visit it was not free. The lady said i didnt mention it. But who makes a promotion that only applied if you mention it. they didnt even ask. i called back hoping to get a refund. She said her manager couldn’t do anything since it’s been done. i dont believe that.I was hoping that they would do something but they didnt. what a really bad customer service . I suggest bring your pet somewhere else. hours just for a check up. lack of understanding your customers is a bad business. Good luck!"
"I went to this location for a little over a year, only because when I first adopted my dog they were the nearest location who had a first time appointment within two days. Anyway whenever I would have appointments with them it would always be about 2-3 hours and at the time I thought it was normal since it was my first time owning a pet. One time I dropped her off at 9am and they told me she was ready at 2pm. I don't get why it took 5 hours that one time. Appointments would be vaccines or a minor health concern. Basic stuff for a puppy. After my wellness plan ended, I decided to transfer to a different hospital. My first visit at that new hospital for my dog's annual vaccines only lasted 15 minutes. Compared to 2 hours. Since then at the new hospital I've been there maybe 3-4 times and it's always been 15-20 mins. I still don't understand why it takes a few hours at Banfield. If the doctor is running late or something or there's some understaff I would love to be let known instead of waiting hours to have my dog back."
"DO NOT BRING ANY ANIMAL YOU CARE ABOUT TO THIS CLINIC. I was going to start a wellness plan with banfield. I tried to get everything signed up when I brought my pup in. I had to leave my dog here for over 5 hours. Then was called and told that the plan price I was quoted in the morning doesn't exist (even though the banfield website can corroborate pricing) and that there was a start up fee for the plan. My 75ish dollar bill turned into 300+. I immediately tried to get my dog out but wouldn't get released until the payment was figured out. The staff and office manager are rude and do anything they can to gouge you for extra money. I found a coupon online and forced them to honor it. The vet seemed nice but all of the assistants and office staff are absolutely horrible. This place should be shut down. I wouldn't trust them with any animal for any period of time."
"We got the membership and it gives me peace of mind because it has unlimited vet visits. However, when we go to the visits, I feel that they give recommendations for extra services that are not really needed as much. Also, wait time is usually over one week. When the Banfield closest to we closed down it was a two weeks or more to book an appt @ another place. I got a premium plan so it included spade or neutering and dental cleaning annually. So the dental cleaning alone is well worth the money. Plus you get a chance on heartworm and tick and flea meditation. And also discounts on special RX dog food. Every year the plan will go up, but I will still keep it because of the overall benefits."
"I have been taking my Boston terrier here for a couple of years now. The staff and doctors are very friendly. Dr. Park is a very knowledgeable doctor who has properly diagnosed and treated my dog everytime he's had an issue. Scheduling appointments are quick and easy. He's pretty much in and out for every visit. Costs are reasonable but price does not matter to me as long as my little boy is taken care of."
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