Petco Vaccination Clinic

"Worst Customer Service Ever!! I originally went on April 1st to get my dogs rabies shots. I knew the hours were 10- 1 and was told to come at the later end of that time for a drop in. Traffic was bad and I arrived at 104. Unfortunately they were not able to take me and told me to come back the following weekend. On my way out of the store I asked the store manager if they were open Easter Sunday. She said they were not and went out to the Vetco van to confirm that Vetco was not doing vaccinations Eastwr Sunday. I returned at 1237 on Sunday 4/23. The vet rech asked if I' had an appointment. I said I was there for the drop in. I was told I needed to be there before 1230. I explained what I was told the last time I was in. The tech said "oh they probably said 1 cuz it was 104". I said it really does t matter why I was told that, the fact is I was told that. I then said so do you lie to all your customers? The gtech said "it don't matter anyway t he vet aint here". Thr next tech then days I am lying about what I was told. At that point I had to remove myself before it got to bad. This was the Vallejo Store and the tech say their names were Natalie and Samantha. Cmon Petco/Vetco, I k ow times are hard but ypu can certainly do better than to hire people who call your customers liars. I would customer service for years and am generally forgiving with lack of customer service skills but to be allowed to call a customer a liar is really, really crossing the line."

"Love Vetco. Why pay for an office visit plus vaccines when you can book an appointment at Petco and get them for a fraction of the cost of Benicia Veterinarians. If you do need a Vet, and it's not an emergency go to Redwood Pet Hospital in Vallejo."

"I like the store it self however, customer service is a hit and miss."

"They always have a great stock on pets and are clearly well taken care of. Only downside to this location is the customer service. I asked a question and was answered with " i have no idea" in the most saasy / annoyed manner as if i was bothering the associate. Cashier wasnt very friendly, just a bad situation."

"Okay if you just need shots and flea medication anything more forget about it"