Mindpath Health - Riverside

"I only gave two stars because my provider, Nicole, has been absolutely wonderful these past two years and it pains me to sever ties because she really does care about your wellbeing and does her research and due diligence before prescribing anything. However, Mindpath Health (their name has been changed several times since I've been with them) is a nightmare and preys upon those seeking mental help to bleed them of money. Twice now, they have allowed for charges to accumulate on the side after deducting my coinsurance and wait to send me a huge bill after several months. The first time, I owed $1,600 and only found out after they cancelled my appointment without warning and told me it was because of the large balance I owed. I was furious about being blind sighted and never informed, but as I needed care and did not want to land in financial trouble, I agreed to make monthly payments. This I arranged with COLLECTIONS as they had sent my debt there without warning, as well. Collections was more sympathetic and helpful than the actual office that put me in this position. The various times I called billing to ask for clarification about what happened, I was met with such hostility and unprofessionalism, including a representative actually yelling at me. Another time I called, a representative asked if I was "slow" when I asked to confirm that I did not owe anything additional to what they were already deducting from my account, since I did not want another situation to occur where I was blind sighted. I had to ask the same question several times, as they were not giving me a direct answer. They claim that they send statements every month, but as someone who checks their mail regularly and keeps detailed documentation of everything, this is just downright false. Yesterday, I received another large bill of charges that I was unaware of, going as far back as August 2023. As someone who has to budget strictly and is financially disadvantaged, this just triggers my psychiatric conditions and I now have to figure out how to pay that, while also figuring out how to feed myself for the next month. I am very diligent about paying bills and am not trying to get out of paying, but this is simply not my fault. The availability of care in my area is abysmal, so this situation places me in a difficult position to find a replacement. With all of the negative reviews and distressing experiences, it would not surprise me if this organization ever found themselves in a class action suit. They need to be stopped."

"Clinician could not have cared less about discussing plans or side effects of quitting my meds. No follow up questions made, never wants to talk about making an appt for the next session. Didn’t show any indication the questionnaire I sent was read or considered. Incredibly irresponsible and invalidating."

"I feel I am seen, heard and cared for. As a black middle aged women, I don't feel like that often. Normally I'm leaving a room/zoom/apt/office saying to myself... "Same as it ever was!" But NP White is top notch"

"First time ever speaking to a psychiatrist. I was of course kind of nervous because I didn’t know what to expect. I had a zoom meeting with Uju & she was so nice to me and made me feel comfortable to open up to her about what I have been experiencing. She made me feel confident in the medication she prescribed me. I am looking forward to this journey with her !!!"

"I don't really like writing negative reviews for any business but I feel like my experience has to be shared so others seeking mental health services do not fall in the same situation. It was my first time seeking mental health services and I thought I would give Mindpath a try. From the moment I called the office to set up an appointment, office staff were indifferent and sounded annoyed when I asked questions about insurance and the type of care I would receive. I was asked to send my paperwork for the appointment and I did so the same day. However, on the date of my appointment, I received an email saying I was sent the old paperwork and that I needed to send the correct one while I was already waiting in the zoom meeting for my psychiatrist to show up. I called the office since my psychiatrist was not showing up and they made me feel like it was my fault for not sending the correct paperwork even though I did everything they asked days before the appointment. I sent the correct paperwork and 15 minutes late to the appointment, my psychiatrist showed up. As my first time seeking mental health, I did not know what to expect but my psychiatrist did not even introduced themselves and rushed to read different questions off a list. I had no opportunity to really talk about my situation (because we were rushing) and after roughly 20 minutes, the appointment was over. It felt pretty dehumanizing and I ended up feeling worse after the meeting. The office staff had scheduled a meeting after to check in and I never really got a reminder or a zoom link for this meeting. Weeks later I found out that it was just "cancelled" with no email reminder or notice. Even after I got my statement in the mail, I felt terrible that I had to pay $290 dollars (after insurance) for a 20 minute appointment where a Psychiatrist just read off a list of questions and did not really provide a plan of action or made me feel heard. I was just going to ignore this experience and not post a review but even while I was trying to make a payment, the site did not work after providing the right account number and account details. I found out that my name was misspelled which really did not help the situation and felt more dehumanizing. I'm not saying everyone's situation will be like this but I chose Mindpath- Riverside as my provider for mental health services because of the several positive reviews on Google. If it's your first time seeking help and you chose Mindpath as your provider, I would just make sure you keep tabs on office staff to send you the right paperwork and speak up if you're provider is not really hearing you out and is rushing the meeting. I recently received care from another provider in the Riverside area and it was a night and day difference from my experience with Mindpath so I know it's not me. That's all."