Massage Envy

"READ THE CONTRACT BEFORE SIGNING UP, don’t take their word on anything. No way to cancel if you move, they charge extra for transferring credits after you’ve already paid, and they will only transfer 1 credit at a time within 6 months. I don’t like writing negative reviews but when it’s money out of my pocket given for free to a big company I need to make sure others are aware. $525 for no services rendered. On a side note, all the customer services reps were very nice. They just gave me the facts and advised the policy in a nice way. Good luck everyone!!"

"First time here; received a facial and massage. Professional service desk and booking was easy online Waiting area is quiet but lacks spa qualities Facial was standard, more a facial massage than a deep dive into skin care; you have to pay extra fees for deeper cleanse/service Upsell wasn't pushy but more recommendations Massage was lovely in listening to my pressure preferences, no excessive talking but caution not the full 1hr, but 50 minutes."

"Didn't get what I asked for. At the end of massage I was told I should have asked what I wanted when setting up appointment. I did and also was told that I would get deep tissue massage so I waited I asked can you do it harder and nothing I felt bad the staff all made me feel less than nothing I didn't argue even dough it was $300 + how is it ok for them to still say you have to pay after not been satisfied. For bad customer service I will Not return to this place at all.even the one I charge their didn't care for what I as customer was telling her that I didn't get the massage I wanted she was too busy asking about the tip extra money for them I wished you don't have to pay for that really poor service. DON'T GET MASSAGE HERE IT'S NOT WORTH IT."

"They neglect to tell you about 50% charge for same day cancelation. I understand the appointment needs to get filled but really, a 50%? They are charging half and not providing a service. Ridiculous. If it was 15 or 20% I wouldn't complain."

"Scammers. Simple as that. Never sign up for a monthly membership with these guys! My one year membership ended 3 months ago and I’ve called over 15 times since then to cancel but no one can ever seem to help me. Every month they tell me that my membership has been cancelled but I’ll find a charge on my card regardless every first of the month. I’m so tired of the poor customer service and empty promises. Horrible experience and a huge waste of time and money. DONT MAKE THE SAME MISTAKE THAT I MADE! Stay away!"