Providence Speech and Hearing Center

"Here is my story, referred by my daughter's pediatrician. Was told that the facility near me had zero appointments until mid February. So, I scheduled for this location. Drove 30min to get there, and the only free parking (structure they validate) is full. It was right at my appointment time when I discovered the full structure, so I call to let them know I am trying to find parking and may be late (they have a 10min grace period), was told it would be ok. I had to drive around, and parked in the CHOC parking lot. Walked in the door 2min late, and filled out paperwork....sat and waited 25min and was then told that the physician would not see us because we came in past the grace period time. The lady set me up with an appointment two days later at the location I was originally told had zero spots open until February. If this was seriously a decision made by Doctor Ocampo, I pray I never recieve services from her. The way I was treated was beyond unprofessional, just plain rude."

"Do yourself a favor and find another facility. All they are good for is taking your money. I’ll be taking my son somewhere else."

"Terrible terrible front desk service! Unbelievable. I have an authorized notification with my insurance and Claudia Gomez Rodriguez just made up a number of reasons why she can’t schedule the appointment for my sons hearing test. First she alleged that she can’t find the insurance when I emailed her the card and referral she made up a mistake in the Refferal. She gave me her email address on the phone and emailed back she wouldn’t get back to people over email."

"My family was used for the fundraiser event in Anaheim. My daughter was bilaterally implanted and then activated Jan 2020. Dr. Guzzo was her Audiologist and initially seemed fine. After we brought up the fact that after several months, she was not responding at all to any sound, she assured us it was due to our shortcomings and not hers since "she's got extensive training in watching for signs that our daughter is hearing" during her time in the booth. We requested several times to adjust the mapping to which she replied that "she would not make adjustments just to make us feel better". I told her that when we are in the booth my daughter isn't turning to the corner due to sound, but due to the large bright screen that "assists" the child. She said she was passing her tests great and we just needed to work with her more. I insisted we turn off the monitors and try again. Once we did, she failed COMPLETELY. This is NOT the type of attitude a doctor should have and NOT the type of facility that you should visit. After working with a new audiologist and speaking to a large community of implanted kids/parents, I truly feel that those kids that take to hearing quickly, do so heavily on their own. Providence parades those cases as though it is a result of their efforts and attempts to pass those of us who have more difficult cases, where it almost seems our kids prefer to be deaf, off as lazy or neglectful. We spent 9 months with Providence and had NO positive signs, so we started with another who remapped our daughters devices with which we instantly saw a change, literally day ONE. I can't describe here how happy yet angry that day made me feel. If you watch our video interview online, which played during the fundraiser, we were 5 months in and still naive but beginning to have our doubts as to what was a result of their skill and what was the natural progression with the implant. We are very happy we left and are now working with our new audiologist instead. Hopefully your journey will not be as difficult, but if so, that you find someone who is observant and patient, or who has children so they understand the value in being receptive to the parents' experience day to day."