Advances & Breakthroughs in Mental Health

"Let me preface this by saying my provider is amazing, Reinald is by far the best and most thorough healthcare provider I have ever had - he helped make some life altering realizations got my medications perfect correctly diagnosed me and get past my PTSD and even helped me be able to fly again.. absolutely 100 percent recommend him, BUT this is the worst office staff in existence - do not waste your time they are rude and never answer the phone or return your calls. We are out of town due to a medical situation with my wife’s mother across country and we’re supporting her during this time and the office staff unreasonably is requiring us to come in to the office just to fill out paperwork saying “it’s office policy regardless what the provider says” like how ridiculous- oh also my son with ASD was just outright abandoned by this office, they just stopped answering our calls and I can’t recommend strongly enough that you don’t waste your time these office staff people are awful please not this is specifically referring to the HB office - never had any issues getting someone in Long Beach to answer the phone but sad that I can’t get scheduled with Ray from their office"

"Receptionist wanted me to email her all my personal information before I can set up an appointment. She got upset when i asked is she working from home and if this was HIPPA regulates"

"The absolute worst. Never answers the phone, it’s like trying to get through to a radio station giving away concert tickets. Receptionist are rude, dr will never call when scheduled if at all."

"Worst office and receptionists. They don't answer calls and have no understanding of how to communicate important information to patients. Do not expect to get through to them through the phone and expect attitude and sarcasm from the poorly trained receptionists. No professionalism here whatsoever. Save your time and money and go elsewhere to a facility who truly cares about their patients."

"Got misdiagnosed here with "depression" 6 years ago after the nurse practitioner talked to me for less than 5 minutes about my childhood abuse. He downright interrupted me when I started talking about the beatings I got and said "You have depression, or else you wouldn't be thinking about these things." I was pushed Welbutrin, when I said it wasn't working the nurse practioner doubled the dosage which left me vomiting and dizzy for 3 months straight. Still wasn't helping the depression after 3 months and the nurse practitioner just said "keep taking it" and so I stopped going here. My experience was so bad I didn't seek treatment for 6 years. Now I am seeking mental health elsewhere where my childhood trauma is actually acknowledged and I have actual goals set out for what I can get out of therapy and stuff and I am finally being treated for PTSD. Advances in Mental Health was just pushing pills for profit. I actually feel better after a mere couple weeks with my new place than I had with Advances in Mental Health where I sought treatment for several months. Advances in Mental Health also assigned me a therapist, I believe her name was Julie, who was absolutely terrible. There were no goals set out on how I can get better. She had a clipboard with her and spent more time writing in her clipboard like I was a subject to be studied instead of a person when she was not a medical doctor. She showed me a list of things to do to distract myself like "take a walk" and "bake a cake." How many cakes do I need to bake exactly to stop having memories of my childhood abuse circle repeatedly in my head?"