Equinox Palo Alto

"This gym should be allowed to function under the equinox brand. An embarrassment. Four broken stair steppers that have not been fixed for the two years I’ve been a member. Overrun by high school kids. Over crowded. Constantly a mess"

"The worst mistake I made was joining this gym. DON'T! They are super great and friendly and welcoming until you sign. Then you never hear from them. They are not concerned with your concerns at all. How hard is it to respond to an email??? It is a total scam too. I emailed and emailed them with concerns and they never responded. Then I received this: "You started your membership on xx/xx/xxxx and it would be 48 days from when you requested to cancel on xx/xx/xxxx. Since this is beyond 45 days..." What the hell is this about 45 days? I was NEVER told this and would have for SURE cancelled if it was possible within 45 days. I was hopeful to return to swimming but this place is unfriendly, unwelcoming and it's a hike to just get to the pool. The pool is cold and small. There is no hot tub. The locker room is arranged so that there is hardly room to move around. The environment made me not want to come back. The year-term is AWFUL and should be changed to allow people to try this place out and see if meets their needs. I will cancel the day my contract is up and never recommend this place to anyone. STAY AWAY."

"I had a massage in the Spa, from Jasmine Sosa. She is incredibly talented, intuitive, and has a wicked sense of humor. She really helped me and just knew exactly where I was hurting. I highly recommend her!"

"I used the spa ,got a deep tissue massage with Mirella Sosa she’s so good! My back and shoulders feel so relax after my session! If you are considering to get a deep tissue ,get Mirella she’s Great!"

"I was recently in an accident and can’t use the gym. I got a doctors note so I may cancel.I was told I couldn’t work out for the foreseeable future and even then could only walk. The gym said they would not cancel unless I got a note that said I could never work out again. So unless you die?? Very clean, great gym. Extremely poor customer service, now I pay $300 a month for a sauna."