Petco 75 Rossanley Drive, Medford, OR 97501

"I took my fur baby in for a spa day at the groomers. He loves getting his spa day. But when we got there he was unsure about it all. The staff was all very friendly with him and tried to make him feel comfortable. But you got to remember this was his first time there. So I hope next time he will be more excited for his spa day"

"Overall good experience. It was bad timing on my part to go 30 mons before closing and they were trying to restock and also close for the day. Had a bit of trouble finding some things but didn't ask for help due. I was pretty happy with the coupon that was emailed to me and the staff was very nice and helpful."

"We received great customer service, and most of what we were looking for was in stock. One item was reported as in stock and available for pickup online, but wasn’t actually available at all. That was the only disappointing issue on our trip. The store we was very clean, and employees were friendly and available to help customers, which is nice to see."

"I was in the Medford location on 2-16-2024. It was a horrible experience. To begin with I was with one of my daughters and her two kids. We were followed around the store by lost prevention, so much so that we couldn't even enjoy shopping. My granddaughters were scared and kept asking why are those men following us around the store. I then tried to find a manager to talk to her about it which took some effort because most of the employees are wearing street clothes with no uniform or at least a name badge indicating that they work at Petco. I did locate Kendra I believe her name stated she was the manager and could care less what I was experiencing in her store. That's why I am unsure that's her name because she was not wanting to give me her name. Just save yourself the issue of this box store if management doesn't care then the owner also doesn't care. Management is the product of the owner. I have spent lots of money in this location and now will never spend a dime in that location again. Good job Petco keeping it professional."

"Google and maps says open till 8pm. Not true! Drive all the way there and sign days closed at 7pm. FAIL. Fix your hours so people don't drive across town for your errors that take 11 seconds to correct. Half the people that work there are good. Store is small and under construction forever not sure what they are even doing. Sounds good, not real. If you were actually committed like you say then your hours would already be updated. Their not."