Pacer Physical Therapy Inc

"I was referred by my doctor to get knee treatment. Diagnosed with hoffas syndrome. I had high hopes based on my doctors recommendation and reviews and it started it out well. I went to about 6 or so visits. Primarily saw Austin who was very professional and considerate. My insurance changed to covered california and was told at the front desk that they did not accept Covered California - none whatsoever. Basically anyone who doesn’t work for an employer and is self employed in california is unable to go to pacer. I was utterly saddened and mildly infuriated because this treatment was the only thing that was helping me get better and I pay over $600 for premiums a month for a PPO and it still didn’t matter. Im left to assume this policy is based on greed or lazyiness by pacer corporate. The healthcare system in this country has a lot of problems and this is a perfect example of one. UPDATE: Pacer called me to try and clear up the confusion by re-confirming that they are not in network for all Covered California plans and they actually could take my insurance but it will still be out of network at $90 per visit. At this price I can't afford to continue my therapy there. This could have been handled more professionally at the front desk by actually just taking my insurance card and double checking instead of flat out denying my insurance. Updating to 3 stars because Austin and his team did a great job and this policy is not up to them. Still seems rather odd that a company based out of California doesn't make accept paid California health care plans."

"I received excellent physical therapy at Pacer. After a thorough assessment, Austin not only walked me through and demonstrated each exercise; he also explained how each exercise would help me reach my goals. The entire staff is very supportive and encouraging. They have a terrific welcoming culture that inspires outstanding results! I actually reached me goals two session earlier than planned. I am so happy to have full function of my foot and leg back. Thank you Austin, Masood, and Team Pacer!"

"Fantastic place for physical therapy! Austin was extremely knowledgeable and got me back to high-impact skiing. I have torn my ACL, meniscus, and had cervical surgery in the past. I have been to five different physical therapists in the bay area and highly recommend Pacer Physical Therapy. Individualized sessions with great adjustments along the way. I am a physician at a local hospital and will be happily sending my referrals to Pacer moving forward."