Milpitas Star Aquatics & Fitness

"Before covid this gym was pretty decent. After covid they kinda dropped the ball. They don't clean the equipment as much as they should. It's all dirty looks like they might clean it once every 2 days now. The front desk are just a bunch of kids hanging out."

"My son learning swimming for 2years, You cannot miss any class due to injuriy or sickness. If you miss your $40 per class gone. They do not have make up class policy, instead, They give coupon to get into the pool on your own with your kid. They call this is the make up class for yourmissed session. I understand if it is semi private or private they need to pay to the instructor, but they don’t give makeup class for group sessions as well. They charge $40 per class for group sessions and you will lose your money if you can’t make it. I never recommend this place to any one. Poor policies, poor front office assistance, poor management. We cannot talk to the manager at any time. We need to write an email for any issues or concern. I am very disappointed with this place after being associated with them for 2 years plus."

"My kid almost drown on the first day at this place. The coach can’t oversea all the kids inside the pool. We literally run inside the swimming pool and screamed to pull my kid up the water. She is super scare since then and doesn’t want to stay in water by herself anymore. No safety coach outside to support. On that day, another parent in my kid same class also experienced the same incident like us. The coach was super ignorant and didn’t even apologize or even understand the severity of the issue. When asking to cancel the session with this school since we no longer feel safe to have our kids learned here, They refused to allow us cancel or refund us even though we was there for only one day. They didn’t even apologize for such incident. This place is a horrible place. You should never let your child learn here!!!!"

"Avoid taking your children to this location. Bad customer service kids working at the desk have no clue that the customer are standingin front waitingto be greeted as they are always busy on their cell phone, Not accommodating at all, too much chlorine in the pool for little kids. It seems like all they want is your money. I have enrolled my kids on different occasions because it's close to our home but will never return here again."

"Excellent well maintained large indoor pool which is kept at a very pleasant temperature. Staff are very nice to deal with. Locker rooms are clean and spacious. I just wish they would have earlier open swim times (starting at 6am). This way I can still swim and take the kids to school. Also please have open swim a bit earlier than 8pm. Other than that no complaints. Murthy"