Irvin Deutscher Family YMCA

"On December 2023, I contacted the YMCA at Pleasant Hill to ask for information about their baby swimming classes. On the phone they told me that they have an indoor pool and that my husband could alternate and go in the pool with me even if he is not a member. With this information, in January 2024 I decided to become a member and to enroll my little one on the swimming class. Today it was the first class and, when we get there, by my surprise, they tell me that the classes are in an outdoor pool and that, as my husband is not an active member, he can't get in the pool. I was really upset about this, so, when I went outside and mentioned it to what seems to be the pool coordinator, she apologized and said that she would understand if we leave or that we could try the lesson as we were there and she could talk to the manager to give us a refund. She mentioned that she would get my information and that we would talk about it after the class. I told her that, as we drove all the way there, we would like to stay. In the class, there were 2 instructors and 2 other toddlers with their parents. We had taking swimming lessons before at another locations so we knew what the class was about. Instructors didn't seem to know what they were doing and one of the other parents were surprised that the class was outdoors too. After 15 minutes of class, all families decide to take the kids out because it was freezing and they were shivering. After we get out and change, I went out and talk to the coordinator and she tells me that she talked to the manager and they say that because I went into the pool (when she was the one who offered it in the first place) , they can't give us a refund. They offered us credit for the reminding of the lessons towards the membership (when I had already mentioned that we didn't live there and that we weren't interested in continuing). I am sure this wasn't the coordinators first day working there and I'm pretty sure she knew the policy. She basically tricked us and told us lies to get into the water, knowing that we wouldn't get anything that way. She should have told us up front, not to get into the pool so we could get our money back."

"I'll be forever grateful for this facility. Recent capital improvement projects include new paint and flooring. Staff are friendly and equipment is plentiful and works as it should."

"Very clean and very helpful Staff. This how a gym should be. Lots to do here. Plenty of different exercise equipment and activities to do. You will not get bored doing work outs here."

"I have been taking my niece and nephew here for swim lessons. We are on week 2 and while the pool is lovely it is chaotic. As someone who was not at all familiar with the facility, there are no signs directing you where to park, where to enter or where the pool is located. Once inside there was no information on where the swim lessons were other than being told to go to the pool. The first week, I asked the teacher who was in the pool if I needed to check the kids in or how we get started. She didn't know had to ask so we wasted their lesson time getting things sorted out. They had set up tandem lessons for the kids rather than at the same time which was different from the email we had received. Then week 2 of lessons they switched instructors on us with no notice only saying the other instructor wasn't there. On the positive side, my niece loves working with Derek. The instructors have tolerated my nephew's half hour of screaming and protesting."

"They've got an outdoor pool that's very well-maintained and the staff are total sweethearts. During Covid times, they've been good and consistent with safety protocols, to the point where it's probably the most comfortable/safe place I've been in besides my own house. Before Covid times, they've got a good weight machine setup and a bunch of good basketball courts."