24 Hour Fitness

"Great community gym in Moraga. Only suggested improvements are a more timely response to maintenance issues such as the water fountain and to extend hours in the evenings."

"Trying to get into shape and start a new year with physical health goals. Was gonna purchase an annual pass but wanted to do a 3-day trial first to see the location, equipment and schedule. Says online "Try Us for 3 Days Free", signed up and got the pass. When got to this gym, was told it costs $25. This is false advertisement and false offer. Please either don't say 3-day trial pass is free, or actually acknowledge the offer. Called the gym number at 10:45am on 2/11/2024, a staff called Emma or Zemma took the call. When asked about the inconsistency between online offer and the price in the club. Her answer was "I really don't know". It is black and white online says Try Us for 3 Days Free. An employee who does know the sales details is either not well trained or incompetent at the job. It made me feel unwelcomed and lied to in a way. Filed complaint with 24 hours fitness and will file to bbb and other consumer agencies."

"Hot water still broken after months, other chilled fountain was extremely noisy for almost a year and was never serviced till it broke, and has stayed broken for months. 24 hour fitness gym closes at 8 (?!), bathrooms always reek of urine and the same zyn has been in a urinal for weeks now. Floors are stained black as if they've never been mopped. At least equipment is less frequently broken and cleaner than Walnut Creek, but for the most part, that's an incredibly low bar. I can almost guarantee the owner will reply back to this with a generic response that does not address any of the concerns."

"No hot water for two months now. This is ridiculus, When you call to ask about it, they always reponde the same thing: "they are still negotiating for it". Are you kidding me!? This is beyond cheap guys."

"Has a good assortment of weights. Weights do not go over 110lbs for dumbbells. And you need to find the hours that work best for you."