Petco Grooming
878 Eastlake Parkway, Chula Vista, California 91914
About the Petco Grooming
Petco Grooming at 878 Eastlake Parkway in Chula Vista, California, is your go-to destination for professional pet grooming services. Our experienced groomers are dedicated to providing top-notch care for your furry friends, ensuring they look and feel their best. From baths and haircuts to nail trims and ear cleaning, we offer a wide range of grooming services to keep your pets clean and healthy. Trust Petco Grooming to pamper your pets with the love and attention they deserve.
Photos of Petco Grooming
878 Eastlake Pkwy #1210, Chula Vista, CA 91914, United States
Opening hours of Petco Grooming
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 18:00
Sunday:
09:00 - 18:00
Reviews of Petco Grooming
"It was great, minimal wait time, overall good grooming appt"
"Booking is great, I was able to get my two furries at the same time but I’m a little bit disappointed with the care provided to Kobe, his ears wasn’t cleaned."
"My daughter had recommended me to bring our small dog for a much needed bath to the PETCO store at Eastlake (San Diego). I made the call on a Sunday morning and was told we needed to set up an apptmt. Our appointment was set for the following Thursday in the afternoon. For the next days prior to the apptm't I did receive no less than seven text messages "reminding" me of the appointment, two more the day of the apptm't. On Thursday, my wife and I arrived on time and waited 5-10min for someone to take care of us. The process took another 5 min filled with several initials and signatures on a paper alerting me of all the terrible things that could happen during a simple bath. I understand these companies have to protect themselves against a number of situations so I played along. What really disturbed me however was the lack of empathy of the employee taking care of me. She grabbed my dog like a hard object and place him in the floor without showing any emotion towards such a small and vulnerable creature. My discontent grew as I was told that I should be back in around 2-3 hours 'cuz there were several dogs ahead of mine. I thought I had an appointment and was expecting to be able to "see" people working on my pet, it didn't happen. After this lady took my dog to another room where we didn't know what would happen for the next 2 hrs, my wife and I decided to go home and wait for their call. 2 1/2 hrs later we received the call and came back to the store. While waiting for our dog, this time we got a chance to speak to someone who clearly "love animals" and sensed our anxiety. He made a big difference on how we felt. Another lady with a similar love for animals delivered our dog and I must say we were very pleased with the result. People doing the grooming know their jobs and execute pretty well. If the company can make sure those at the front desk could be more sensitive and appreciative of our little companions it would certainly made for a much more enjoyable experience. My expectation with this review is only to alert management of a few things that could increase the number of their repeat customers: 1. If you are asking so many times to confirm the day and the time, be respectful of the clients time. Don't tell me there is a waiting line ahead of me. 2. We customers don't know your procedures, a friendly explanation of what you need to do and a "copy" of the things you are asking us to sign would be appropriate. 3. Watching your pet being taken care of, helps make this a more enjoyable experience. Allow, even invite, owners to be there while you do your thing. 4. Associates at the front desk need to be empathic and love pets. When they show they care, we, the customers will also care .... come back ... and give referrals to family and friends. None of these recommendatons will cost you money, but I can guarranteed it will have a profund impact at your bottom line."
"Terrible customer service I brought my Dog to his appointment for a bath and hair cut had to wait there for 15minutes for anyone to come out to help then when someone finally came out on the second call for service, I was informed that my Dog was not in their system. She I said are you sure you had an appointment today?? and I told her yes I waited about 3 weeks for this appointment. I told her I am not making it up. I talked to a lady and she gave me this date and time. 4/19 10:30am. Then she said I got cleaning going on in the back here, like she didn’t believe me. Not only did she not even try to make it right, but she basically thought I was Lying. Then she walked away NOT EVEN AN APOLOGY. Very disappointed bad customer service."
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