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Petco Headquarters
10850 Via Frontera, San Diego, California, United States
About the Petco Headquarters
Petco Headquarters is the main administrative hub for the popular pet supply store chain, located at 10850 Via Frontera in San Diego, California. As the central hub for the company, it serves as the headquarters for all corporate operations, including management, marketing, and customer service. With a focus on providing high-quality products and services for pets and their owners, Petco Headquarters plays a vital role in ensuring the success and growth of the brand.
Photos of Petco Headquarters
10850 Via Frontera, San Diego, CA 92127, United States
Opening hours of Petco Headquarters
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Petco Headquarters
"I ordered dog food online. I got home and I had someone else's order at my front door. 3 bags blocking the door. I called and was told they can send the good tomorrow. That doesn't help me feed my dogs tonight! Then when I spoke with a supervisor the call was disconnected and no call back. Very unprofessional! Now I am on hold for the 3rd time trying to fix this issue.!"
"I am writing to bring to your attention a significant issue regarding the service provided by Petco located at 25592 El Paseo, Mission Viejo, CA 92691. My recent experience with the grooming appointment scheduled with employee Sara warrants immediate attention and resolution. I booked a pet grooming service at 10am on 3/4/24 Monday. Despite receiving a text confirmation just 55 minutes prior to my appointment, upon arriving at the store, I was informed that my appointment had been canceled without any prior notice. It was only then that I was informed of a water pipe issue as the reason for the closure. While I understand unforeseen circumstances can arise, the lack of communication regarding the cancellation is unacceptable. What aggravates me even more is the fact that I had adjusted my work schedule to make it to the appointment, only to be met with this inconvenience. The employees at the store admitted that Sara should have called to notify customers of the issue and to reschedule. This demonstrates a below-average level of professionalism and customer service on Sara's part. The most crucial aspect of any appointment is not just scheduling it but also holding it and notifying customers of any changes in a timely manner. The poor communication demonstrated by the business wasted not only my time but also left me feeling disappointed and frustrated. Furthermore, upon visiting the store, I encountered no sense of urgency or empathy from the employees regarding the inconvenience caused to customers. This lack of accountability and customer care only adds to my dissatisfaction with Petco's service. I urge Petco headquarters to address this issue promptly and implement measures to ensure that such incidents do not recur. Customers deserve to be treated with respect and courtesy, particularly when disruptions occur. It is essential for Petco to uphold its reputation for excellent service by rectifying this situation and preventing similar occurrences in the future."
"Pretty pathetic that I put in several calls and 2 emails to complain about a rude manager (Thomas Pham) - Henderson, NV store #1195 almost 3 weeks ago AND STILL HAVE NOT HEARD BACK. District manager is Janessa Bogue and I've yet to hear from her. The 877 "customer service" line is also full of associates who are less than unhelpful. With 2 dogs, a gecko and a snake, they just lost our business; Not just this branch, but Petco in general. PetSmart, here we come!"
"Returned an item for a store credit. Said I could use it anytime. Went to use it on 2/9/24 and it showed a 0 balance. Never used it. Card has no expiration date or says there is one. I had 65.00 on a card I was told I could use anytime and there's nothing on it. It's like she never put an amount on the card. Had about 65.00 credit. Where's my credit? Card # 6300293389346555"
"The time I have spent dealing with people that never call back and representatives trying to make me feel guilty for your app not working correctly and wanting the discounts I was promised is crazy. The app and website would not allow me to check out at all. I have calmly dealt with this for all almost two weeks. Supervisors pretending they can't hear me all of a sudden is hilarious. I have been hung up on at least 4 times. No, not because I am yelling or being rude but simply because they don't want to do their jobs. Your black Friday sales were just a scam. I am sure of it now. Supposedly if you put too many things in your cart they can start throttling you. I couldn't see what was in my cart to checkout. Representatives couldn't check me out either. This went on for about two weeks."
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