Rite Aid 1363 East Vista Way, Vista, CA 92084

"Went in with my wife and kids on 1/24/24 to get some ice cream, the lady at the register told us that the hot water wasn't working so they couldn't serve ice cream. She did not apologize or look at us as she said it, seemed like a lie."

"Best pharmacy ever the pharmacist is the best and he has been there forever."

"NEVER has our prescriptions ready on time when they say they'll have them ready! The most recent screw up was on Friday 12/2. I had to go down to our incompetent healthcare clinic in person since it's impossible to get an actual human there on the phone and get them to call the pharmacy in order to have my partner's meds filled. Rite Aid claimed they had no record of my partner calling them first about it when he said he did multiple times. On my way home I stopped in at this location we go to and double checked if they were working on filling the prescriptions. I was told by the girl at the counter that all of them were except one because they didn't have a refill order for it, but the others would be ready in an hour. Even though my partner already gets notified when his prescriptions are ready, he was at work at the time. So I had her put in my phone number to be notified as well when they'd be ready. Needless to say, neither of us were notified. My partner then stopped in on his way home from work and to no surprise they STILL weren't ready! The next day on Saturday 12/3 he finally got the notification that his prescriptions were ready. When he went to pick them up, he was then told they couldn't be given to him because they didn't have the doctor's release authorization. Granted that's also the fault of True Care. However, you'd think the pharmacist would make the effort to call the clinic in order to get it. Especially before the weekend when most of the departments are closed and there'd most likely not be a doctor in the office for them to talk to and get the authorization. Now we can't get my partner's meds he needs and have to continue to wait until the next business day. Funny side note: on Sunday 12/4 I myself finally got the notification that the prescriptions were ready. Doesn't matter now since we can't get them. When the hell are these people going to realize that a person's health and livelihood doesn't run on a 9-5 Monday through Friday schedule?! Unbelievable incompetence putting people's health at risk."

"The staff at this store is very friendly and helpful. I was having a hard time finding what I was looking for but a woman named Renee noticed. She asked if I needed help and walked with me to show me where the item was. I was very impressed with her customer service because more often then not these days other retail store employees just tell you “oh it’s in aisle 4” versus actually walking with you to show where the item is located. Thank you for your help, Renee!"