PetSmart
4120 East 4th Street, Ontario, California 91764
About the Business
PetSmart is a renowned pet store located at 4120 East 4th Street in Ontario, California, United States. This institution offers a wide range of products and services for all your pet's needs. From high-quality pet food and toys to grooming services and veterinary care, PetSmart is your one-stop shop for all things pet-related. With knowledgeable staff and a welcoming atmosphere, PetSmart is dedicated to providing the best for your furry friends.
Photos
Contacts
4120 E 4th St, Ontario, CA 91764, United States
Opening hours
Monday:
09:00 - 21:00
Tuesday:
09:00 - 21:00
Wednesday:
09:00 - 21:00
Thursday:
09:00 - 21:00
Friday:
09:00 - 21:00
Saturday:
09:00 - 21:00
Sunday:
10:00 - 19:00
Reviews
"Me and 4 other customers were in the store before 10am because the doors were left open. Our bad for not seeing the hours, but the doors were wide open. Me and another guy ahead where at the register and when a worker finally realized we where here, she rudely told us we were to early and walked away. Luckily the next worker to walk in was very nice and he rang me up. Overall just the AM crew is unprofessional and zero customer service focus. The evening crew is always nice and willing to help people."
"Adam decided to cancel our appointment even though he said he was available. He has never groomed our pet but decided he can't take us as his client and no reason was given. Thank you Adam for letting us know the type of person you are. Thankfully for our pet we care about the type of service and treatment they receive. And no, cutting a dog's quick and making them bleed is not common. Experienced groomers don't make dog's nails bleed."
"Do not take your pet for grooming! After using their services for years now, my 11 yr old 8 lb Chihuahua mix was traumatized. They they put the leash around her neck and DRAGGED her to the back. When I asked why they don't pick her up, THEY said it's policy not to pick up animals!! They have treated my dog with gently before! I even told them they're were going to hurt her or cause a heart attack! The other groomers chipped in saying it's policy??? The groomer was scary as she had everything pierced on her face!!! Do NOT take your chances with this grooming salon!!"
"Put my dog in pet hotel there. As far as I know they are excellent with my dog. She's happy when I take her back she happy when I pick her up. Great staff."
"We paid to have (4) dogs boarded during the period of: 8/27-9/1/19. We have used your facility in the past, but are extremely unhappy with our recent experience. Dogs: Freddie/Charlie- Suite- upon our arrival, we could see their suite from the waiting room. It was filthy, with dog feces not picked up, and crusty dried kibble ib each of the dog's bowls. ( I have pictures!) We also paid to have both dogs groomed before we picked them up ( 5pm Sunday), but your staff failed to complete it's mission. The dogs were never bathed. In addition, Freddie arrived back home with a hoarse bark, which might be kennel cough. While waiting for the dogs to be returned, each time the kennel door was opened it left a lingering stench in the waiting room. This tells me the condition inside the kennel was horrible! It was apparent your facility was short-staffed and the (2) girls, and (2) guys had too much on their plates. The Akita that we boarded-Jax- had to visit Banfield while under your care. We understand the dog was dehydrated from not drinking enough water while in the kennel. We were extremely upset when we saw the haunches of the dog after we got home. They were scrapped up on both legs indicating that someone in your facility was trying to pull the dog out of his kennel when he did not want to move. In other words, the dog was putting on his brakes. I would like the Pet Smart District Manager to contact me. I do not want to speak with the store General Manager nor the manager of the hotel. I am not interested in excuses or an apology. BTW- All 3 reservations (over $800) were made under my wife's name Paula. I am her husband Jeff writing this email. Thank you"
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