Petco

"Why one star? 1) They don't answer the phone. Some items are rarely in stock so I'd like to be able to call on their weekly delivery day to see if what I'm after is in stock... but the phone will ring forever, then get picked up, then hung up on. Someone is going out of their way to NOT help. 2) If you call corporate support, which is someone in the Philippines that has no idea what's going on with Petco, they too cannot reach the store. 3) They need to pay closer attention to their fish - it should not be the customer pointing out sick fish that are swimming upside down and dead fish stuck at an intake line that has been there long enough to be surrounded with a hue of bacteria. 4) They give conflicting information. 5) They argue. For example, I asked for Solid Gold brand, one of the employees said there is no such brand that exists and he knows because he's worked there for a long time. Then when I describe it in more detail, including the flavor I'm after, then he gets the name of the flavor confused with the brand name and thinks that the flavor name is the brand name. He's wrong but refuses to admit because he's been there for "a long time" as if that matters."

"I’m the grooming Salon manager. We enjoy our jobs and absolutely love work on different breeds and can achieve a lot of different cuts. Please bring your baby in with us for a groom! We can wait to meet them."

"Our newly adopted dog needed his nails trimmed. We went to Petco and we couldn't have had a more welcoming and efficient experience. She checked the rabies status for our pet and explain the procedure of which we were able to view. Because our pet is only two days old to us I knew this might be a intimidating procedure. She cuddled him and spoke with him and all went extremely well and the value was much less than our veterinarian care"

"recently I purchased a cat here who came with the name Tezcatlipoca which at first I thought was pretty cool and unique. When I got home I did some research and found out the name translated to 'god of Hell.' This made me feel uneasy but I chose to ignore it and go on with my life. The day after I bought the cat, I took it for a walk in the woods and saw unspeakable things. It were as if I was living in a nightmare, but this nightmare seemed to never end. A figure appeared from the shadows of the trees to warn me something was coming... I was scared and didn't know what to expect. Shortly after, I couldn't believe my eyes... I'm sure you think this is some sick joke, but below I've left you with some photos... Let them do the talking."

"I had a really great experience getting my two dogs groomed at this location. They were very professional, thoughtful and followed directions. To too it off, my pups were not stressed out when I came to pick them up. I'll definitely come back!"