Walgreens,

1306 South Mary Avenue, Sunnyvale, CA 94087

"Service is generally going down hill, not just in the pharmacy but at the front registers and photo department. Maybe understaffed? Poorly managed? The ONE consistently stellar employee is in the beauty department. You'll know when she's there, because she always goes above and beyond to be courteous, helpful, and efficient. A particular incident that prompted me to write a review was the front register person changing my account settings to automatically send an email receipt, omitting the printed. I never requested this change, and she did it without my permission by pushing buttons on my interface screen at checkout. I do not like wasting paper, but having had several mistakes made at this particular store over the years, I ALWAYS like to check my printed receipt. Unfortunately, this gives me one more reason to avoid this store when possible."

"I love Walgreens and the employees but am wondering why they continue to be robbed/ have damage to the store"

"One of the pharmacists named Jun is very rude and unprofessional. She refused to apply the coupon code I have from doctor and insurance company, and told me to leave at once because there are other customers waiting and she doesn’t have time for me. A male pharmacist later helped me correctly applying the coupons. He is friendly professional and nice. Please train those unqualified ones."

"Wow! Hard to get on the phone, I actually drove from my house and waited before they even got back to me on hold. This isn’t a new issue. They constantly mess up insurance and etc. I don’t know why I keep coming here except that it’s 15 min from my house. This has been going on for 2 years!!! It’s wild"

"If you have very important prescriptions to fill/refill and have a hard time making it to the pharmacy, do not go here. I unfortunately live closest to this location and have had the misfortune of going here often. It doesn't matter what day or time you go, the wait will be an hour+. Including if you have a vaccine appointment. I can't tell if they're truly short staffed or have inexperienced staff which is why the line is always long."