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Pawsitively Primped
3400 Mount Diablo Boulevard, Lafayette, California 94549
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About the Pawsitively Primped
Pawsitively Primped is a premier pet grooming salon located at 3400 Mount Diablo Boulevard in Lafayette, California. Our experienced groomers provide top-quality grooming services for dogs and cats of all breeds and sizes. From baths and haircuts to nail trims and ear cleaning, we offer a full range of services to keep your furry friend looking and feeling their best. Our salon is equipped with state-of-the-art grooming tools and products to ensure a comfortable and stress-free grooming experience for your pet. Trust Pawsitively Primped to provide your pet with the care and attention they deserve. Schedule an appointment today and let us pamper your pet!
Photos of Pawsitively Primped
3400 Mount Diablo Blvd Suite 16, Lafayette, CA 94549, United States
Reviews of Pawsitively Primped
"Should have read the other one-stars before I came here. The owner was visibly angry at me when I first walked in the door for not reading some policy terms on her website. It was a 4:00pm appointment and she was clearly behind. This was my first time using her services as my dog’s regular groomer and had to cancel our scheduled appointment due to an illness. She told me not to ask when my dog would be ready but later in the unpleasant convo offered up that it would be a couple hours. So I came back in 1 hour 50 minutes (just before 6pm) to check in and she started yelling at me for coming back early. I stood there and said nothing. She told me that I didn’t deserve my dog and I wasn’t a good dog owner. My only advice to others is to read the google reviews (in addition to the terms on her website) before taking your dog to Pawsitively Primped."
"I have never done a negative review. Upfront, this review is not about Pawsitively Primped's grooming services, it's about my horrific interaction today with Pawsitively Primped owner, Melissa Wright. Also upfront, I am a first-timer/last-timer who made a mistake of not reading Melissa Wright's "Rules & Policies" when booking the grooming with her. These policies apparently outline how and when to interact with her while dropping off and picking up my two pups today. I had offered to get my parents' dogs groomed, and told to take the dogs to her by my father who lives locally. I - again, my bad - did not read the rules and policies because these were my parents' dogs and my parents had used her before. I showed up at 430 pm having been told by my sister who did the drop-off for me, that Melissa said she would be leaving at 430 pm. Some background, my mother unexpectedly passed away last week and our lives have been a little crazy. My sis, who lives in Seattle, did me a solid and did the drop off for me so I could help my father with estate stuff because he's 92 years old and, silly us, we thought it'd be nice to have their dogs cleaned and groomed. I got a text from Melissa Wright which said the dogs had fleas (I could swear my parents have them on FrontLine, but I wasn't gonna fight it), and that she'd text me 15 minutes before 430 pm to let me know if they are ready - she said they might not be ready. I still showed up at 430 pm thinking it wouldn't hurt to be early and I could just hang around and be available for the handoff so that she can get out of there as early as possible. I couldn't even get a word in edgewise to make that offer. Melissa Wright laid into me with a verbal assault for just showing up at the storefront. Had I not read her rules and policies? Why would I just show up when she had texted me that she'd text me 15 minutes before pickup (her text had not been explicit). And she went on and on about how appalled she was that I did not tell her the dogs had fleas and why I hadn't read her rules and policies? My dogs weren't ready because of the fleas and they were matted. I didn't have an issue with waiting but she didn't even give me a chance to say this. Her berating went on for fifteen minutes while I increasingly just wanted her to tell me how much I owed her so I could just leave with our dogs - this was going nowhere and I wasn't going to let her cut our dogs. She proceeded to call me stupid because I obviously "could not read". She told me in response to my saying about how I'd never experienced this kind of treatment by any service professional and musing why she treats her customers this way, so she said I'm not a customer she wants because her customers know how to read. She only wants customers who read her rules and policies. I'd had enough. I told her I wanted out. I'd pay her for the nightmare, and just wanted the dogs and to go because I felt like throwing up by then. $200 later, I left with two uncut Shihtzus and I'm still trying to rid myself of all of the vitriol and hostility that she spewed at me just for showing up early. Melissa Wright of Pawsitively Primped has no business running a service business. Everyone has a bad day, but this woman is an absolute troll of a person with zero coping skills and a trigger temper looking for a reason to lash out. I would caution you, dear fur parent, from giving your loved one to her. Keep your $200 and spend it at Petco. Needing to get her last word in to me as I left with our dogs, Melissa Wright's parting remark: "you should go to Petco." Wow, what a privileged snob of a person. I've met wage workers at Petco who have more service and professionalism in their pinkies than Melissa Wright of Pawsitively Primped exhibited today. If this is the type of person you want to reward with business, you've found her. You've been warned, V. Tsai"
"Mellisa is a awesome groomer! She does a consistently amazing job every time I bring my dogs into her. If your new to the area or just want to try someone new give her shot you won’t regret it."
"Melissa is great. She used to be a veterinary technician and she one time found an issue inside the mouth of our dog. I don’t think most groomers are doing oral exams so my compliments to Melissa for going above and beyond to look out for the overall welfare of the dogs in her care."
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