Rite Aid 1991 Mountain Boulevard, Oakland, CA 94611

"Miserable pharmacy experience, had an order for pain medicine called in for an acute injury. I tried the pharmacy hours following the dr appointment to confirm when it would be ready. The call would continue to go to the manager of the pharmacy’s voicemail. I tried the store who advised the pharmacy is very busy. I went and waited in a 40 minute line to be told my Rx would need another hour, a time I cannot come back for due to childcare. Don’t make your customers wait hours then 40 min in line to begin working on an order. What a crappy experience, I would not recommend this pharmacy for anything."

"The daytime cashiers are kind and friendly, but forget the evening crew! I asked at the register if they can tell me if an item was FSA/HSA-eligible, so I know what card to use/not overuse, and was told "we don't know". The "man in charge" James was court and rude and told me I'd see it on my receipt (which would be clearly too late and I would have to reimburse my HSA account). I answered politely that they perhaps should be able to see it on their screen and they declined and sent me over to the pharmacist. Pharmacist?! They are the pharmacy store! Went over to the pharmacy separately, to pick up sth for my daughter and the evening male technician brushed me off that it's not covered and I should just get it over the counter, while I had GoodRx on file. Thank Goodness this lady technician who overheard him, was very kind and helped me to look for it on the shelf and printed out the info I needed. Thus one extra star on the review, just for the lady who's trying her best to save the customer service in this store. What is wrong with people these days?! Be grateful you have a job, and maybe don't go into customer service/retail next time, if you hate helping people. I will try to transfer my prescriptions elsewhere."

"Just switched to Rite Aid from CVS and its so much better! The pharmacist is so nice and helpful and the staff is too. Thank you!"

"This pharmacy does not have its act together. They message you to say your prescription is ready. You arrive and they say it is not ready. You say, « it must be ready. You messaged me that it was ready! » Then, half the time they say, « It’s really not ready. We don’t control the notification system.”. The other half of the time, they say, “You’re right. It is ready after all.” This is all said without embarrassment, as though this were a normal way to run a business. Avoid at all costs. m"

"This Rite Aid is clean and the staff is generally friendly, but getting medication at the pharmacy has been a major challenge. They mostly don't answer the phone, before their inbox was full they didn't respond to voicemail, and so the only way I'm able to fill a prescription is by stopping by and waiting in line multiple times, once to get in their queue, and then again to pickup the prescription. And once I'm there, they are all very helpful and pleasant to interact with, but despite that this is theoretically the most convenient option for me, I've found myself looking for a new pharmacy."