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PetSmart
2440 East Charleston Road, Mountain View, California 94043
About the PetSmart
PetSmart is a popular pet store located at 2440 East Charleston Road in Mountain View, California. It is a one-stop shop for all your pet needs, offering a wide range of products for dogs, cats, birds, fish, and small animals. From food and toys to grooming supplies and training services, PetSmart has everything you need to keep your furry friends happy and healthy. With knowledgeable staff and a welcoming atmosphere, PetSmart is the perfect place to shop for your beloved pets.
Photos of PetSmart
2440 E Charleston Rd, Mountain View, CA 94043, United States
Opening hours of PetSmart
Monday:
09:00 - 21:00
Tuesday:
09:00 - 21:00
Wednesday:
09:00 - 21:00
Thursday:
09:00 - 21:00
Friday:
09:00 - 21:00
Saturday:
09:00 - 21:00
Sunday:
10:00 - 19:00
Reviews of PetSmart
"I called to ask a favor. A shot in the dark. I didn't expect special treatment. A polite "we can't do that" would have sufficed. I didn't expect to be lied to. The favor: expedite my online prescription food order even though it's after 7pm; I have the written script. My vet doesn't return script authorization calls, so these two processes are incompatible. The lie: we haven't received your order yet but we only have duck and venison (I ordered Original). Now it could have been a coincidence that they only had the flavors I didn't order but when she hastily said that if my order was filled in a couple days, it means they got a shipment in, I decided to go and see. My cat was already out of food, what had I to lose? They had both the 4 lb and 8lb bags of the Original flavor that I ordered. How interesting. Why not just say that on the phone and stick to the story of not being able to process it? And then to insult me further by inviting me to spend money there buying the food that I was told didn't exist? One star is being quite generous."
"The store is very pleasant, organized and clean. Staff are exceptionally friendly and welcoming. There's plenty of variety in pet supplies for all kinds of pets. I went in looking for a heat lamp and found it easily, where other brand stores didn't have that product in that I needed at all. Parking is plentiful and easily accessible. Great staff, great store!"
"This Petsmart location is the best ! There’s an employee named Jan who goes out of his way to help me with a smile. He understands my dogs needs. Regardless of his busy schedule , he is always around to help to the max. I can see how much he loves his job . I always leave this place with a smile."
"First let me say that the staff are very nice. My two star review is about the management of the aquarium section alone. The aquarium section was managed badly last time I was there in November 2023. Many fish looked sick. There were dead fish in a few tanks. The glass looked dirty. There were pest snails in many tanks, which shouldn't appear in any well-managed tank."
"I’ve been taking my dog to Petsmart since May so I can get him socialized and make him more aware since he’s still a puppy. The very first day pet hotel associate Anthony was so welcoming. He explained the DayCamp process and since then, Mowgli has been such a star there. I love the love that he gets from every single person and I can tell that he loves all of them as much. I take them at least two days a week, and I feel like he is satisfied. I deeply want to thank the staff for taking such good care of him."
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