Bow Wow Meow 654 Santa Cruz Avenue, Menlo Park, CA 94025

"The cost of grooming (for a small dog) has recently increased more than 50%, from $80 to $140, which ends up being $160+ with tip. If the price increase is that significant, they should mention it when you book an appointment, or when you drop off, or list it in somewhere in the store. We have found their grooming service to be mediocre at best. Many times, we have given very specific instructions on the length of haircut we request, and our request is not honored. We will find a new place for grooming our dog."

"I hate to leave bad reviews of businesses and in fact never do. This is particularly true of small businesses but this one is the most unprofessional business I have ever encountered. I had an appointment 3 weeks ago for a grooming. It was cancelled a day before because they told me their groomer quit. The next available appointment was 3 weeks later. I accepted that without complaint. They asked that I drop off my dog at 8:00 am less than 24 hours before my appointment. Called this morning to ask if it would be a problem to drop her off 15 minutes later. Was told no problem. I made the 20 minute drive (traffic took longer than expected) and when I arrived they said they had again cancelled the appointment because I was 5 minutes late. Even worse, the groomer, Katie, was rude and had no customer service skills. The owner of the business should be very concerned about the disregard with which Katie treats customers. Will never use this service or shop in this store again."

"I have a 50+ lb pitbull, well behaved but a little anxious and I have gotten her nails trimmed here multiple times and no one bats an eye. They do a good job, very prompt even though it was a walk in, and the grooming staff seem to know how to handle a larger dog. It's 35 dollars if you upgrade to the dremel, so a little pricey but you get what you pay for."

"Do not use this place for grooming. They have no idea what they are doing. Took my 5 month old golden doodle for minor touch ups. Ended up with a weird looking puppy. We don't even recognize her face, they shaved areas around the eyes, nose and mouth, when we only asked for touch ups around the eyes. They completely used a trimmer to shave her face. The worse part is that they make you pay before you can see the dog. We even tipped them. We are definitely not using this place ever again."