Paradise Pet Resorts 5800 Commerce Boulevard, Rohnert Park, CA 94928

"I have taken 2 of my dogs to Paradise Pets for over 4 years now. Usually there are plenty of employees to cover the phones and the front desk. My experience last Saturday was that I had to wait almost 5-10 minutes for someone to take my dog. Not cool when you have an appointment to get to. I tried calling to see if someone woud answer the phone. No one did. However, 2 hours later, I got a phone call, just returning my call!!! I don't know if it's the new people working there or not enough people working there, but it was irritating. Also I saw my dog on the camera just lying down outside, not his usual demeanor."

"Farley loves it at Paradise Resort. He especially loves to swim during pool time. He also loves to run around all day long with all the other dogs in the yard at Pet Resort."

"We had been to them almost every month. The first call was answered by someone who was new and sounded stoned. A couple of hours later, I called them, because they never called me back with the price and availability of their only groomer. A different person answered, the second time, and I asked her if she was new. She proceeded to confirm that cutting off a snarl was $75 and couldn't make an appointment, even though my dog is in pain. Overall, lazy and fake friendly. Won't be visiting them ever again. Not for good service or sobriety."

"If I could give them zero I would they killed my childhood dog by using a slip lead on her and by doing so crushing her vocal cords…. EVEN after we told them numerous times, not to use a slip lead on her. Left her there in perfect health and came home from vacation to a dog that couldn’t eat or drink water and could barely breathe. Don’t go here if u love your pets. They are not to be trusted."

"First (and last) time taking my dog here. My dog stayed for a few days. Dog was noticeably thinner, had two raw wounds on his top jaw/lip and one on his neck. We asked about it but were told no one had seen or reported anything. My dog was noticeably lethargic/sad immediately after picking him up and didn't want to eat. Took about two days for him to recover and go back to normal. Honestly It's hard to express my frustration/disappointment with this place. Pictures were taken one day after pickup."