UCI Housing

"I don't really understand why the UCI Housing center is getting such bad reviews. Every time I have called them (which is a lot) they have been VERY helpful. Some employees (shoutout to Christopher and Suzanne) even went out of their way to go onto the housing website to help me get to the information I needed. I sometimes struggle when navigating websites so their patience and support when providing directions meant A LOT. Thank you."

"Please start giving out key cards in the mailroom for lockouts again instead of making us jump through hoops. It was so much easier before, when I could just go to the mailroom and ask for a key card instead of using up valuable work time wandering around this miles-long campus aimlessly, looking for a housing office that I don't think is even on ZotFinder. I don't care why it was changed, just change it back please. UPDATE: I've since found the building and it's right next to my own, so I'm bumping my review up a star, but not everyone has that luxury so I think it should still be changed back."

"These people are polite, but I have never had worse service in my life! After moving out I expected to get my security deposit (a mere $150) back in a timely manner- it ended up taking at least six phone calls, three emails, and SEVEN WEEKS to get my money back (which is ILLEGAL!!). They didn't even make a serious attempt at returning my money until I started asking for double under CA's bad faith laws for tenants, after which they resolved the problem in just a couple hours! Every time I called they claimed the money was "in the system", "on its way", "released to my account", or some other useless phrase. They claimed the delay was due to a "hold" on my account (even though my account was clear except for the money I was owed), and punished me for their own incompetence by ILLEGALLY holding my security deposit for more than TWICE the time allowed by law to return the money. Live elsewhere, or prepare to potentially spend months trying to get back the money they owe you!"

"Good servicing."