Salvador Ayala: Allstate Insurance

"I'm writing this because we have been AllState members for years now, with a clean record for all our past policies and low mileage drivers. Being the person who pays for our insurance, I learned through this last autopay about the double digits premium price increase. Ours came up to a soaring 46% increase. We didn't receive any heads up of this, and being autopay members, we are firm in our view that "price increase notice" is represented by renewal documents sent electronically to the app, when the price of our policy hasn't had a single double digit increase in years, is absolutely not proper notification to policy holders. This was the initial reason why I called in. I wanted to express my sentiment, and furthermore, I wanted to know the specific factors that went into our increase being so high. I read on all available news articles (because this is how I found out about the system wide increases, not through any courtesy from the insurance company) that while the overall increase was 30%, individual members could see a range from 11-55%. So I was curious about why ours was at 46%. When I called, I was greeted by Claudia, who was nice until I started inquiring more detailed questions about my policy. When I made a point, she started talking over me, adopted a combative tone, which at that point I did as well, and threatened to hang up. We got into more details, and she said the reason why our policy may have gone up was most likely because an odometer reading we never sent in. I believed we hadn't. So I asked for her to look into this. If it hadn't been sent, the state of CA requires them to put down a 13,000 (we drive 8000-1000). So upon looking at it, we did receive and filled it out, which she initially said we hadn't*. At this point, she tried to walk that claim back. I have a recording of the call and so do they. Being that they warn you they will be recording it, I always do the same. Anyway, once it was clear that there was contradicting information, and they couldn't really, at least on the call with present information, justify the decision to hike ours up by 46%, she said that she had to hang up the call, and her supervisor call my family. My mother is the main policy holder, and they said they could only call her. She's not legally or technologically savvy, and they said that if I wanted to be on the call she had to merge me. I requested that the insurance office merges me, since she's not technologically savvy. We will see what the result is, but I feel disappointed, personal injury and lied to. I will be taking legal action, as there are many aspects about this situation that don't feel right. Be cautious, as I'm sure most insurance companies are doing things like these at the moment."

"unprofessional. I am sure a lot of people will leave all state insurance because of this guy."

"Very unhappy they cancel my insurance,because bank error ,and couldn’t reinstate So sad was loyal customer for over 12 years and didn’t care so sad ,but i found another one thank God"

"They keep raising rates even though vehicle gets older and totally clean record. They never respond to calls or emails."

"I have both auto, homeowners, and landlord insurance through Allstate. Salvador Ayala’s office always calls me back if I need help with anything and they always try and help find competitive rates for me. I appreciate their hard work!"