Ryan Hartwigsen: Allstate Insurance
1433 University Avenue, San Diego, California, United States
About the Ryan Hartwigsen: Allstate Insurance
Ryan Hartwigsen: Allstate Insurance is a trusted insurance agency located at 1433 University Avenue in San Diego, California. With a focus on providing excellent customer service and comprehensive insurance solutions, we strive to protect our clients' assets and provide peace of mind. Whether you're in need of auto, home, life, or business insurance, our experienced team is here to help you find the right coverage for your needs. Contact us today to learn more about how we can help you protect what matters most.
Photos of Ryan Hartwigsen: Allstate Insurance
1433 University Ave Suite A, San Diego, CA 92103, United States
Opening hours of Ryan Hartwigsen: Allstate Insurance
Monday:
08:30 - 17:30
Tuesday:
08:30 - 17:30
Wednesday:
08:30 - 17:30
Thursday:
08:30 - 17:30
Friday:
08:30 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of Ryan Hartwigsen: Allstate Insurance
"Ryan has always been helpful and takes the time to listen. I appreciate the willingness to answer any questions that arise and gives honest recommendations for our needs. Ryan and his team always go above and beyond!"
"Ryan is a fantastic agent. I never once have issues processing a claim, and the prices are very reasonable. Highly recommend. The office staff, specifically Jazmine, is also exceptional to work with."
"Full disclosure, I work here. Ryan is an amazing agent and wonderful Agency Owner. Ryan is always putting his clients first and is dedicated to delivering the best service possible to the community."
"Had a bunch of complicated questions for Ryan, and even though he wasn't able to cover me (I'm out of state), he spent a solid 20 minutes answering all my questions and making me feel more comfortable with all the complexities of insurance policy. He was incredibly helpful, and I'd urge anyone to work with him."
"I'm super disappointed to have to give this review. Especially when I switched my agent back to Ryan after I reinstated my policy back in 2017. I first switched to Allstate in 2013 after previously having different insurance for 15 years. Initially I was assigned to Ryan's agency and had always received the best customer service (which is why I'm not giving a single star.) After I no longer had a vehicle I did not need insurance for awhile. Yet when I got another vehicle I went right back to Allstate. Again I was randomly assigned to an Agency but after attempting to make some changes to the policy with a lot of trouble I decided to switch back to Ryan's agency because I'd always had great service there. I was pleased with my decision as I primarily dealt with Paul who was always extremely helpful. In November I found myself without a vehicle however I kept my renters policy. Now that I have another car I needed to include an auto to my existing policy. When I tried to do that on Feb 4 it was unfortunately after hours and I wasn't able to speak with Paul at the agency. I misunderstood the procedure and was not prepared at the time to pay the premium and told the underwriter I would call my agency when I got a chance. Fast forward to 02/13/19 when I had the funds available to start my policy so of course I contacted Ryan's office. "Dylan" answered the phone in one of the most unprofessional manners I can think of and proceeded to be as unhelpful and condescending as possible. Not only did he not start my policy stating that the Bill of Sale (both which DMV confirmed today when I registered my vehicle and the original underwriter had accepted prior to getting my new policy set up, but wasn't able to start on Feb 4) was not the "correct form and Allstate had been wrong in accepting it to start your policy" but when I asked to speak with Paul instead because I didn't like his demeanor he very rudely stated that Paul was not in the office. I contacted Allstate again with the intention of starting my policy and looking for another agent and was given an almost $20 per month or $240+ a year HIGHER QUOTE. When I asked why the discrepancy of the amount "Dylan" quoted and what I was being told over the phone by the insurance company I was given a lengthy explanation of how my VIN pulls up my actual vehicle details which factor into the quote. "Dylan" never asked for my VIN only how many doors my car had. I think what upsets me the most and prompted this review is that I emailed Ryan directly (as well as Paul and "Dylan") to let him know I'd spoken to Allstate and cancelled my policy but was giving him the courtesy of knowing why Rather than asking me to reconsider my cancellation Ryan stated that he went ahead and cancelled my policy as I'd asked (I never asked him to cancel my policy. My policy was already cancelled prior to emailing him with an Allstate agent via their 1-800 number) and would "look into it because he was out of town." Sadly this is the second time I am told Ryan is "out of town", when contacting this agency. I guess the price of a bit of sucess for Ryan is at the expense of customer service provided to his clients."
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