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Cecilia Luna: Allstate Insurance
4302 30th Street, San Diego, California, United States
About the Cecilia Luna: Allstate Insurance
Cecilia Luna: Allstate Insurance is a trusted insurance agency located at 4302 30th Street in the vibrant city of San Diego, California. Our dedicated team is committed to providing personalized insurance solutions to meet the unique needs of our clients. Whether you're looking for auto, home, life, or business insurance, we have the expertise and resources to help you protect what matters most. Contact us today to learn more about our comprehensive insurance options and exceptional customer service.
4302 30th St, San Diego, CA 92104, United States
Opening hours of Cecilia Luna: Allstate Insurance
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Cecilia Luna: Allstate Insurance
"I usually don't leave low ratings, but I felt it is important share my experience and dissatisfaction as a customer of her agency. If you're looking for an agent that is going to value your business and your concerns as they arise DO NOT start a policy here. Lack of follow through and does not call back or respond to email inquiries in a timely manner. Even when she had her assistance Liz working for her my policy and requests to make changes got all mixed up, and left me paying for fee's I shouldn't have. I reached out about my claim I had in process and needing some paperwork signed, never got back so I had to walk into another agency to get it notarized as required to proceed with my claim. She does not have the staff to support this agency to keep customers happy. My last call with her I informed her of my complaint, she did apologize due to staff quitting and it only being her available. New issue arised and it's almost 48hrs and still waiting for a call or email back. Because of lack of attention to my policy and need requests my so called policy lapsed? How do I owe money for a a supposed balance which is going to collections if I hadn't had the car "total loss" for the past few months. Make it make sense. Never again will I take a marketing business card off my window shield and give a benefit of a doubt and bring my business. Go somewhere else is highly recommended!!! Not this agency."
"Not a great experience with Cecilia and her team, I had sent a request directly to Cecilia for a vehicle to be removed from the policy and she forgot. I was charged for a few months, and spoke with a representative named Liz and assured this would be corrected, and when I checked again this month it is still not removed. I'm currently fighting with corporate to get the reimbursement for the months I was charged. Apparently phone calls are not recorded according to corporate so they cannot verify I requested this via phone. Fortunately I had requested everything initially via text so I had proof I requested the change. Really disappointed in such a low level of service here."
"Cecilla and staff are very friendly and welcoming. They provided exactly the information I needed for my life insurance policy. Promptly responsive, and trustworthy. I highly recommend their professional approach to customers service and willingness to care and put forth the effort to resolve any of my issues and concerns regarding my policies."
"I used to have Farmers insurance and I was being overcharged for the coverage I wanted on all 3 of my vehicles. Cecilia and her staff at Allstate were able to get me the same amount of car insurance coverage at a much more reasonable price. The excellent customer service that I receive each time I call with questions on my coverage made me feel as though they were trustworthy and honest. I also purchased renters insurance and life insurance policies for my whole family."
"She’s been my agent for almost one full year. I was shopping around for a better rate on my insurance and I was hooked with Cecilia’s customer service. Every time I’ve had a question or had to change cars on my account, Cecilia was always very helpful, knowledgeable, and acommodating. The other members of her office have always been as equally helpful. Anytime Cecilia was unavailable they had the answers to all my questions and provided great service. They always remember me and made me feel welcomed and appreciated. I highly recommend this office to anyway looking to have a quality insurance agent."
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