Lakeside Family Therapy Services

"I attempted to sign my daughter up for counseling. First appointment was cancelled, scond I had to reschedule, 3&4th they called my phone even though I repeatedly asked them to call her directly as she is nearly an adult. She called prior to her appointment and they said they would email her before the call. They did not. They could not get it straight. They missed 3 appointments and my daughter never got to spoke to a counselor. I feel comfortable describing it as an administrative nightmare. Was an incredible waste of time."

"I was charged with a crime involving alcohol, and used alcohol excessively at times during a rough marriage. I'm still going through a lot right now but substance abuse is not a problem. After my assessment around February I asked why I was still being recommended for group treatment and was told it was due to my charges. I completed group which did nothing for me and am now in "after care." I do not know if this type of therapy helps others and can only speak for myself -- I have mental health problems where alcohol was an occasional byproduct, but this group focuses solely on substance abuse. I have no urges for anything that will make me lose full control of my mind. I like my mind. Earlier while in the first group there were times where I could not connect via Zoom as I was not being let in. I called and left messages and used screenshots of my zoom meeting not connecting. It turned out a facilitator who had filled in for the regular one had neglected to document my attendance a day before and I was "kicked out," so I ended up having to start over. They apparently told my probation officer that I did not show up. They also seem unorganized as they will email you different links for different days and different times. I hate to give this review, most of these people are good, nice people. But I honestly believe this program is a scam for government funding which also explains why they don't seem to respond to bad reviews. Maybe some people who need this program do benefit from it, I don't know. I am seeing a therapist to help me better myself and to grow, someone that is interested in treating my actual problems. I gain nothing from Lakeside's program. But I will continue it as required. By the time I have completed it it will have been almost a year. Note: If you are required to enter this program through probation or parole, they can report on anything you say. There is no confidentiality which should always be a standard when it comes to mental health."

"Very unorganized and unprofessional. I felt that it was ok at first but as time went on, it was no help and hard to contact for appointments."

"Dr Tom is a great person to talk to calm and kind. He has always made me feel comfortable and because of that I can open up to him and that's allowing me to fix my problems! Thank you lakside and Dr Tom"

"Took 3 weeks to get in to see anyone. The date of my appointment they called and cancelled the appointment. When I attempted to reschedule they said I would have to wait ANOTHER 3 weeks to get in. Then the woman on the phone yelled at me and told me I need to leave my job to suit THEIR needs rather than them working with me at all to get back in earlier than 3 weeks since THEY are the ones who cancelled my initial appointment!"