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About the Mercury Insurance
Mercury Insurance is a trusted insurance agency located in Santa Maria, California, United States. With a commitment to providing reliable and affordable insurance solutions, they offer a wide range of coverage options to meet the needs of their clients. Whether you're looking for auto, home, or business insurance, Mercury Insurance has you covered. Their experienced agents are dedicated to helping you find the perfect policy to protect what matters most to you. Trust Mercury Insurance to provide you with peace of mind and exceptional service.
Reviews of Mercury Insurance
"We are very happy with Mercury Insurance customer service very professional."
"Amazing"
"Wouldn't touch this insurer with a 10ft pole going forward. Been with Mercury Home & Auto for 3 years. My premiums have gone up every year with no claims. Have a service line endorsement on the policy with triggered coverage (break in my drain pipe connecting to the city sewer), and now Mercury doesn't want to pick up the phone, answer e-mails, or cover their own policy. Actively been fighting to try and deny me coverage since the claim was started (when you can get in touch with anyone). Any and every reason they can come up with to deny covering the claim, which they can't even properly explain to me. Adjusters and managers seem incompetent. For a company that supposedly prides itself on customer service and satisfaction, the reality is FAR from that. Apparently if you live anywhere but on a large parcel of pure grass, the service line endorsement is 100% worthless and just free money to Mercury every year, because any piping that runs under an "other structure" (which Mercury's definition of is basically everything - sidewalk, street, alley, walkway, pathway, walking trail, driveway, any cement or asphalt etc) voids that endorsement. The piping has to be under something correct? We don't lay pipe above ground, yet basically every pipe below ground is not covered under their definition of "other structures". I guess it's just like the old adage, they are happy to take your money, but the moment it comes for them to do their part, they literally just refuse to do so. Honestly wish I could give zero stars, cause they have earned nothing. They will lose a customer for life, and I will happily tell anybody and everybody I can to avoid Mercury like the plague. I see now why Mercury Insurance paid the largest insurance penalties in the State of California after a decades long legal battle, for it's history of denying rightful claims, lying and misleading their customers, and just generally being a terrible company."
"The gentlemen who run the business are very helpful and professional."
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