Ryder MWK Hub
1570 International Drive, Mount Pleasant, Wisconsin 53177
About the Business
Ryder MWK Hub is a storage facility located at 1570 International Drive in Mount Pleasant, Wisconsin, United States. This institution offers secure and convenient storage solutions for individuals and businesses alike. With a range of storage unit sizes available, customers can store their belongings with peace of mind. The facility is easily accessible and provides excellent customer service to ensure a positive storage experience for all clients.
Contacts
1570 International Dr, Mt Pleasant, WI 53177, United States
Opening hours
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"This hub is terrible at communicating. I don't know who or what's running this location but they clearly aren't human. I've requested a call back and Ryder supervisors have been requesting updates for 3 weeks. They said they were completing a dock search and holding my goods hostage even though they're paid for. One word to describe this hub:garbage."
"I'm not sure if they're with this location, but this is the location that all Ryder's calls to me originated from, so I think so. I'd heard horrible things about Ryder but I had an excellent delivery experience today with Henry and Anthony: they delivered a West Elm couch that was delayed almost 2 years. West Elm was a nightmare throughout the entire experience and I was expecting the same from Ryder based on what I'd read, but the delivery experience I had with Henry and Anthony was the one highlight in my almost two-year comedy of errors to get this couch. They arrived on the early side of the 2-hour delivery window, called just before they showed up, and were extremely kind, professional, quick, and helpful. Give these guys raises—they're great!"
"All the reviews are accurate. I’ve had a garbage experience so far. Ordered a table from Pottery Barn in August, due to back order and other complications-arrival was delayed until mid December. That’s ok, I understand supply chain issues with the pandemic. Finally the day arrived and Ryder scheduled my deliver for a two hour window on December 16th. My wife took the day off work to accept delivery. Except the truck never showed. After getting through to customer service we were told it was a warehouse error and our table never made it onto the truck. We were assured it would be on the next truck heading out. A week later-no table and no contact from Ryder. Another call to customer service where I was told the table was just “released back into the system and ready to schedule delivery again” and to expect a delivery schedule call in the next few days. Another week goes by and no contact again from Ryder. A third call now to customer service. Losing patience. I’m told they’ve got it all figured out and will call to schedule in the next couple days (sounds familiar). Will be going on three weeks late with no attempt by Ryder to even make contact or schedule a delivery. Next call I have to make is not going to be good. UPDATE: Came down to me calling customer service daily for weeks and getting nowhere until I finally was helped by one particular angel in customer service. In the end the table was almost two months late past the initial scheduled delivery day."
"HORRIBLE delivery experience because of this location. I ordered outdoor furniture from West Elm and it was sent through this location. They have had my furniture since mid-July and will not deliver it. I have had 3 confirmed deliveries scheduled with them over the course of a week and every single time they no show and cancel the delivery without any notification. Then when I’m finally able to get ahold of someone they just tell me I have to reschedule again and there is nothing they can do. West Elm/Williams Sonoma is useless in dealing with them. If you find out your furniture is being delivered through them, do yourself a favor and cancel the order and buy it from someone who uses reputable people to deliver goods."
"Ryder delivered most of my furniture on September 21 but a chair and ottoman was missing from the initial delivery. My daughter, me and several employees have called repeatedly since then and no one picks up the phone at Ryder or returns messages. I would like to know when and if my merchandise will ever be delivered. Suzie Danstrom"
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