Ellie Mental Health 6939 Pine Arbor Drive South, Cottage Grove, MN 55016

"Edit: After posting this review (which was initially 2-stars) I was contacted by the clinic manager and we had a good conversation over the phone. I felt heard and she was understanding of my situation, and she provided some solutions for me if I were to encounter this problem again. I appreciate that. I want to reiterate that my provider is fantastic and the people that I have spoken with on the medication management team have all been super helpful. Thanks for hearing me out. Original review: Let me start off by saying my provider, Ade, is fantastic. She’s 5 stars. Where things fall apart is in trying to get support outside of your appointment, especially if it’s time sensitive. Your only point of contact is the medication management helpline, which more often than not prompts you to leave a voicemail. For getting refills, this is okay. For routine questions, this is also okay. But when you’re dealing with a medication shortage and are trying to coordinate between multiple pharmacies and your provider, it is a nightmare. I don’t hear back until sometimes the end of the day. By then the pharmacy is out of stock. So the next day I’m required to call again — and get stuck with leaving another voicemail. On the rare occasion a person answers the service is (usually) great and we can get the ball rolling right away! That’s the big problem I have. You need to have the option to talk to a person when things aren’t working out — phone tag via voicemail does NOT work. Anyway, I’m writing this review at the beginning of week two of trying to get a refill for my ADHD meds, and I have no choice but to start calling other clinics and my GP because I left a voicemail at 9:05 am and it’s now 3 pm and I haven’t gotten any work done all day. This shouldn’t have had to go into a week two."

"This place is wonderful. Highly recommend. So inviting and the staff is so nice and truly want to help. Phenomenal."

"Comfortable atmosphere that feels safe and secure. Caring, skilled staff who really listen and provide valuable guidance and resources. Highly recommended."

"Convenient location. Beautiful space. Amazing providers."

"So far I'm a New client and I can't get a hold of anyone at the office I'm trying to be seen at for my 1st appointment, my code for the app they wanted me to login to expired so I couldn't login, my therapist never called me to see what was going on, every office has the same number that nobody seems to answer and I keep getting directed to leave a voicemail that will be returned in up to 2 business days. What good does that do me if I need to communicate with someone for a quick access code so I can attend my appointment?"