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Empower Physical Therapy & Aquatics Institute
777 Corporate Drive, Ladera Ranch, California, United States
About the Empower Physical Therapy & Aquatics Institute
Empower Physical Therapy & Aquatics Institute is a leading health institution located at 777 Corporate Drive in Ladera Ranch, California, United States. Specializing in physiotherapy, our dedicated team of professionals is committed to helping individuals recover from injuries, manage chronic conditions, and improve their overall physical well-being. With a focus on personalized care and innovative treatments, we offer a wide range of services including aquatic therapy to cater to the unique needs of each patient. Visit us today and let us empower you to reach your full potential.
Photos of Empower Physical Therapy & Aquatics Institute
777 Corporate Dr Ste 160, Ladera Ranch, CA 92694, United States
Opening hours of Empower Physical Therapy & Aquatics Institute
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Empower Physical Therapy & Aquatics Institute
"Staff are friendly and knowledgeable. The equipment is up to date."
"I’ve been to this therapy center twice for two different injuries. Both times, I was treated by their expert therapist and her assistant. Everyone there is friendly, and obviously knows what they are doing. Both my issues resolved after a few treatments. I highly recommend this center."
"Maryam is amazing. All the staff here.are incredibly friendly and helped me with a speedy recovery from a major knee surgery. Thanks so much!!"
"I see Maryam weekly for aquatic physical therapy. She is very kind and caring. She comes to the Aquatic center pool in Irvine once a week usually on Tuesdays at 12:00 PM noon to 1:00 PM to work with her patients in the pool. She brings equipment for us to use in the water and patiently shows us and helps us with what stretches and exercises we need to do. I highly recommend her. I also have gone to her office in Ladera Ranch and had Sheryl or Cheryl give me a one hour massage therapy. She does good work also. The office is clean."
"I hurt my foot playing basketball and my podiatrist referred me to get physical therapy. I found Empower PT thru Yelp and they said I could start PT right away on 7/26. Bobby who is the front desk person and scheduler was from the start a difficult person to deal with. He said I would have to pay the full office visit amount as my insurance was declined. I told him to try it again as I called my insurance earlier that day to make sure Empower PT was in-network and that they would approve the charge. He later said it went through, but he did not apologize for his rude behavior. That should've been the first warning sign that I should leave, but I gave them the benefit of the doubt. Bobby scheduled me for three times a week, but the therapist and I agreed that I only need to come two times a week during my initial consultation. I told this to Bobby after my first session and he said okay. The following week he said I missed Friday's session 7/30 and that I owned them $35. I reminded him that I was only going two times a week. He said he doesn't remember that conversation and that I still owed $35. I told him I'm not going to pay for service I did not want or received. My foot felt better so I ended my PT session on 8/6. Fast forward to today 9/30 and I get an outstanding bill in the mail for $35 for service performed on 7/30. I called my Insurance company and they too were billed for services rendered on 7/30. Bobby told my insurance company's representative on the phone that his name was john and lied about this name. Unbelievable! He also told my insurance representative that I was billed because I was on the schedule and didn't show up. He said it was a mistake to bill my insurance and that I should be billed $50 as a no show per company policy instead. I'm currently working with my insurance company and the third party billing company to remove these fraudulent charges. As for the therapist, she seems to know what she's doing but because she's the only license PT there she's stretched pretty thin even with the help of her aids. The amount of attention I received was very little compared to other PT companies I've worked with in the past. If you are in need of physical therapy I would suggest you avoid this place as there are plenty of other physical therapy options with people who will treat their patients/customers with respect and honesty."
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