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East-West Eye Institute
879 West 190th Street, Gardena, California 90248
About the East-West Eye Institute
East-West Eye Institute is a premier eye care facility located in Gardena, California. Our dedicated team of doctors and health professionals are committed to providing top-quality eye care services to patients of all ages. With a focus on integrating Eastern and Western medicine practices, we offer a unique approach to eye health that combines traditional treatments with modern technology. Whether you need a routine eye exam, treatment for a specific eye condition, or surgical intervention, our experienced team is here to help. Visit us at 879 West 190th Street for personalized and comprehensive eye care that prioritizes your vision and overall well-being.
879 W 190th St #100, Gardena, CA 90248, United States
Opening hours of East-West Eye Institute
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of East-West Eye Institute
"Impossible to get in contact with front desk. Im almost convinced they want to make it as hard as possible. Phone rings forever, and almost impossible to get an email address, buggy website. Please fix!"
"Horrible customer service. I was sent to the wrong location and when I called to ask why the office wasn’t open, I could only talk to a answering machine bot. The bot told me “everyone is out until lunch at 2 pm, there’s nothing I can do…”, which I don’t think is true especially since I have confirmed twice over text that my appointment is for 1:30 pm. Find a different doctor!"
"I saw the doctor regarding my dry eyes that have been causing me problems for years and she told me to get over the counter eye drops as if I haven't already tried that. I called on a Thursday and spoke with a receptionist and left a message to get a prescription for eye drops and no one has called me back or sent over the prescription to the pharmacy and there phone is ALWAYS being forwarded to the answering service. This place is horrible"
"The doctor was great and so was Sal, but the front desk is the worst! The girls working the front desk are rude and respond with a great amount of attitude. I have called, left emails, voice messages and they still have not responded back. When they do pick up, they immediately place you on hold for up to 25 minutes and when they pick up, they have the nerve to be disrespectful and not even allow to express what your calling about. By far, the worst. Will not be returning to this location. They need to get their front desk properly trained in customer service."
"I've been a patient at East West Eye Institute for over 30 years. The doctor's are excellent, however, my recent experience with the front desk office staff at the Gardena office has been extremely frustrating due to their incompetence. They are the most unprofessional I've dealt with of any medical office front desk. Over the course of three working days, I've called the Gardena office numerous times during business hours. Each time I was either placed on hold and never helped or my call rolled to the answering service. I would leave a message and never receive a call back. This is unacceptable and changes need to be made. Management needs to do a better job of training staff and implementing new processes/procedures to improve this poor service. Otherwise, you will start losing long time loyal patients such as myself."
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