New Hope Cancer Research Institute
350 Vinton Avenue, Pomona, California, United States
About the New Hope Cancer Research Institute
New Hope Cancer Research Institute is a world-renowned facility located at 350 Vinton Avenue in Pomona, California, United States. Our institute is dedicated to advancing the field of cancer research through cutting-edge technology and innovative treatments. Our team of expert researchers and medical professionals work tirelessly to find new and effective ways to combat cancer, offering hope to patients and their families. With state-of-the-art facilities and a commitment to excellence, New Hope Cancer Research Institute is leading the way in the fight against cancer.
Reviews of New Hope Cancer Research Institute
"I’m writing this review on behalf of my mother, who gets treated worse than a stray animal here at this office. Some backstory: My mom has been with this physician for 30+ years. She doesn’t want special treatment; she just would like some common courtesy, reasonable follow up time, and a degree of acknowledgment at the office with the PAs in regards to appointment details and arrangements, setting straight information for insurance providers, and other essential medical details. To be treated so condescendingly on every occasion, and to have the PAs respond so dismissively - it ultimately (and this is sad to report) falls on the shoulders of the physician herself, Dr. Vandana Argawahl. She has been informed of Lupe and Priscilla’s recent actions, comments, and atrocious attitudes in the office, to which Dr. Argawahl replied, “I’ve heard of similar stories, and I’ve been meaning to do something about it.” The PAs, Lupe and Priscilla, have no business working there. In fact, they have no business working in this field. They treat my mother like dirt, ignore her calls or in-person requests, lie about making phone calls to insurance providers, and send wrong diagnosis to requesting insurance providers on multiple occasions. I’ve even called and left two messages and they ignored them. At one point the head PA, Lupe, lied about the insurance provider (SCAN) not being reachable (she even said, “it was the wrong number”), but then my mom called SCAN right there in the lobby in front of Lupe to prove a point that they WERE in fact reachable and that it in fact WAS the right number, to which Lupe had no response or apology, and then just proceeded to get back on the phone to pretend like she was busy and that my mother was just a complete waste of her time. I’m sick to my stomach hearing of these stories that my mom reports to me. My mom doesn’t complain much, yet here she is trying to reason with a couple of egotistical narcissists who think they have every right in the world to be dismissive and rude, while literally putting my mom’s health (and others’ health after reason these other reviews) in constant danger with their lack of concern, compassion, and basic professionalism in this field. Shame on the both of you! You’ve left me with NO choice but to report you specifically to the Physician's Assistant Board of Medicine, to which myself and my mother will follow up this week with yesterday’s incident - as well as other documented incidents in the recent past. It’s quite unfortunate that it has come to this, when my mother and myself were making attempts to reason with forthright communication (which Lupe and Priscilla simply ignored)."
"Took my Dad for his first appointment. Crystal at the front desk was fantastic. We saw one of the nurse practitioners, Shekina (spelling?). She was very thorough and took appropriate action to further my Dad's care."
"I've been to the office 3 times and I haven't seen the doctor yet. All they've seen send is pa. PA has no concerns or empathy towards your illness. Also, front office has very unprofessional unexperienced workers working for them. When calling you did you not identify themselves? Or tell you what they're calling about. They just ask you for information without explaining. Office does not forward information or paperwork to proper facilities. A timely manner. I do not recommend this office."
"Worst place to go to, you can never reach anyone at this place because they have an answering service company that gets their calls and you wait for them to call you back which it doesn’t happen. My first visit was great but from there it went very bad as they will blame it on your insurance. Anyways very disappointed."
"Very disappointed! Since we’ve entered into quarantine and with their changes in staff everything is out of control. Last treatment I received was in May 2020 and was told to get lab work on a monthly basis. I had called for my results but was given a call appointment in which the staff never entered it onto their schedule book. I was given the run around. I complained to Dr. Vandana Agrawal but she didn’t take my compliment seriously. This time, I’ve called Friday to check status of my results, only requesting to know if I needed to schedule for treatment and the staff said to call back on Tuesday. The doctor didn’t bother to call since I didn’t call. I called today and staff said that I now need to sign a release form for the doctor to call me for consultation. I already had signed it, otherwise, I wouldn’t have spoken to the doctor on the previous appointment. The staff said that there was no signed form in my file. (BS) I asked her if the doctor doesn’t check for lab work results and follow up with patients or tells her staff to contact the patient’s with appointments or plainly tell the patient that no appointment is necessary. I definitely need to go to another doctor, otherwise, this doctor is going to seriously leave me unattended and eventually die."
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