Langston Motorsports

"GARBAGE CUSTOMER SERVICE!!! The purchasing experience here was great as you would expect when someone is taking your money but if you have any issues after the fact dont expect any help from Langston. I bought a bike a couple of weeks ago and at the time ordered a skid plate which was supposed to be shipped to my house..i recieved a phone call about a week later or so that the skid plate was in and i could come pick it up when i was ready. I told them over the phone that they were supposed to ship it to my house and the person i talked to said oh there are no notes in here about shipping it but i will get that taken care of. About anlther 5 days later i was in the area of the shop and called to see if it had shipped so i could go pick it up if not and it had still not shipped..no problem ill go pick it up in person. While i was picking up the skid plate i also purchased a set of grips. I went home and installed the grips using the corresponding adaptor that the manufacturer stated would work with my model of bike. Installation went fine and throttle action functioned properly but i did not start the bike at the time. A couple of days later i started the bike to take it into work and the bike was idling very high. I loostened the barrel adjuster to take all the excess tension out of the cable and it did not fix the problem. I then basically disconnected the throttle cable from the grip and the bike idled fine..i called down to the shop to find a solution and talked with Ian who kept suggesting that i had used the wrong adaptor or installed the grips improperly. I used the k adaptor which he confirmed with me was the correct adaptor. I asked him if they had a spare set of adaptors laying around the shop that i could come pick up and correct the issue myself and he said yes and that i could come pick them up. I sent my wife down the following day and he had set aside the exact same adaptor that i told him did not work on the bike, and suggested that i bring the bike down and check it in for service and pay them to correct the issue. When i told him that i was not pleased with that he basically told me that since i had thrown away the package that i was s.o.l and offered no further solution to the issue and told me to try to return something anywhere else without the packaging and that it was store policy. I work in a similar industry and return products with out tags all the time..customer service should always be #1...and i wasnt trying to return the product in the first place. I was trying to get the rest of the adaptors so i could fix the issue myself. I called down later to try to speak with someone else and was redirected to Ian who basically repeated the same thing again and argued with me rather than correcting my issue on a brand new bike over a $25 part and told me to never return to the shop again. TERRIBLE CUSTOMER SERVICE!!!. I would never do business with this dealership again and would warn others who want good customer service to steer clear of this shop. He later called and told me he had a "one time offer" and he would send me new factory grips..too little too late..already lost me as a customer"

"Nice feel when you walk in. Nicely greeted. Extremely helpful. Great toys. Gear. Parts. But what I like most is the experience when asking for advice or opinion on a particular item or topic. You guys rock!!"

"Always get taken care of when I go there. Whether it's taken the car for service or just getting some parts. Good people to deal with."

"Staff was really nice and sort of helpful on my rebuild. The pricing was a bit high but I try to support local moto places as much as possible."

"I recently visited Langston Motorsports and was thoroughly impressed by the entire experience. From the moment I walked in, the staff was incredibly welcoming and knowledgeable, providing excellent customer service that made me feel both valued and informed. Their expertise was evident as they guided me through their extensive selection, ensuring that I found exactly what I was looking for. The quality of the products on offer was outstanding, and I am delighted with the purchase I made. It's rare to find such a combination of professional service, quality products, and a friendly atmosphere. I highly recommend Langston Motorsports to anyone looking for top-notch motor sports equipment and a truly enjoyable shopping experience."