Leslie's,

24011 Marguerite Parkway, Mission Viejo, CA 92692

"DJ, the manager of the store, spent a considerable amount of time explaining the balance of chemicals and what I would need for my swim/spa (im new at all this pool stuff!). He was incredibly knowledgeable and this will now be our only pool store we go to!"

"Leslie’s sells and tests Hayward salt cell generators but do not provide warranty replacements (provided to retailers by Hayward free of charge) when asked employee said “why would we do that?…we don’t make any money by doing that”"

"The kid at the counter was completely baked otherwise he has severe pink eye which is doubtful. Unfortunately our hands are tied and we have to get our pool supplies from here because with the coupon it is cheaper than anywhere else. So this baked employee at the counter wouldn't take a coupon I had for 20% off. I received the coupon by email on December 2nd and I never noticed that the coupon expired on December 1st so the kid wouldn't take the coupon and I said I'll pull up the email and tell you when I got it. And sure enough, I received the coupon on December 2nd and it had a expiration date on December 1st, so there's a bit of a typo problem or you're sending out emails too late. The issue took a long time to resolve because you're talking to somebody who's stoned and not with the program. I think Leslie needs to be more on top of who they hire. Do the recreational stuff off hours."

"Amazing...Kylie found the correct o-rings for our 1980's DE filter. Sure glad we have a local store with outstanding staff and solutions."

"I’m a loyal customer to this location for many years. I’ve been to this store since the 90’s when we purchased our first house in San Juan Capistrano that had a pool. Although it has been very much understaffed throughout the years, I’ve always packed my patience and been understanding. I didn’t realize that my patience were needed for my visit today since it’s was blatantly obvious of my issue. My pool cleaner that I purchased from this location was needing some maintenance. I removed it from my pool and brought it to this location. I was greeted very friendly and explained that I needed some parts for my pool cleaner. The associate handled the cleaner and promptly told me what I needed to repair it. I was a bit confused because the parts he suggested where driving the front wheels of my cleaner, when the issues was clearly that the rear wheels that weren’t being driven. I suggested that he look again so I didn’t have to make multiple trips and he got upset that I was questioning him. He eventually told me that the rear wheels on my Hayward Phoenix were not really needed and the parts he suggested will fix my problem. I tried multiple times to show him that the front wheels were ok, and the issue was the rear wheels, and he increasingly got agitated with me. Now, I’m pretty good at defusing a situation and turning it the right direction, but I felt that this was not worth my effort. I returned home and disassembled the unit and found that the wheel bearings and rear drive shafts had worn excessively and needed maintenance. I had visited the Lake Forest store to get some individual parts as to not have to deal with the associate at mission viejo again. I was treated very kindly there and they did everything to help me. I did end up returning to this location to get the wheel bearings that the other store did not have in stock and was treated well the second time. I feel that the person that helped me the first time in Mission Viejo may have a great deal of knowledge, however they need to understand that not every issue has a uniform fix. Sometimes there needs to be a little more listening to fully understand the concern. Ultimately the parts that we’re suggested would not have fixed my concern. Luckily I packed my patience today and figured the issue out myself. It saddens me that people in this position don’t consider how much it impacts the average person to have to return multiple times to solve their concerns. I hope that this person will see this and understand that I was ultimately I’m not writing this to call him out because he was incorrect in his diagnosis. I would like him to consider that maybe there are multiple fixes for the concern, and maybe the customer may have some valuable information to help them with the diagnosis."