U.S. Bank Branch

"System is down and it's closed at 230pm during the first of the month. They lock the doors and don't answer calls. Super unprofessional! Now my rent is late because this horrible horrible bank"

"This bank sucks. I got in at 1220 pm. I told the teller I want to open checking and savings account. The teller asked me if I have an appointment and I said no. When I got there there was nobody waiting. There’s only another person sitting down being helped by another person. The teller asked me if I have an identification I told him I have ID and then he ask me if I have social security. I said yes. I have the new California drivers license that you can use to go inside federal building and airport to check in where DMV had verified already my documents. Then he said he needs proof he need to see the social security card. I told him yes but I don’t have my social security card with me. The way he looks at me as if I am homeless.I told him I live 5 minutes away I will go get it. Then he said it takes 30 to 40 minutes and they closing at 1pm. This person is in a hurry to leave, pronto on time. Worst customer service. I don’t recommend this bank. I have two other banks in the same area and just want to get another bank account. This teller is definitely judgmental. Hahahaha. I am on my car and just heard the bank is the best from some jd powers. Hahahaha. I don’t believe that ad. This bank sucks.I am glad I was not able to open an account on this bank."

"Ms. R, can’t recall her surname but remember her initial was unprofessional., said to us, “You need to be patient. You did not make an appointment. I can’t do anything about it!” We were waiting 15 mins. The next problem was she kept asking unnecessary questions, “Which Bank do you use to pay your bills with? Which checking account you use to pay your bills? Do you use auto pay?” It took her 40 mins. to add one person to my safe deposit box. We just did the same thing at Chase Bank and we were out in 15 mins.! He verified our profile like she did. If she stopped asking SOOOO many questions we would’ve been out in 20 mins., instead it took her 40 mins. minus the waiting time of 15 mins. She asked both of us the same irrelevant questions. She needs to be retrained in being courteous and professional to the customers. We’re not stupid. Our perception is based on your handling the customers and your demeanor and how you communicate with the customer. The security Guard was professional I want to add. At least someone at that branch was courteous and respectful."

"I have been trying to get ahold of the bank with 6400 number and never got through for the fact that something was happening with my account. I moved from the city and had this bank for many years. What I'm upset about was I never got notified until I tried to use my card and it was locked. It would of been great if at this time was able to get through to them.us bank is a really good bank but I should of change branches when I moved would of had much much better service"

"Been my family back for years need a loan to help fix a property in Colorado have almost 2,000,000 in clear property in San Francisco and 2 months after was told need 6 months payment I asked for 180,000 and they wasted my time for 2 months these guys are a piece of work but will lose my my business think twice better go somewhere else"