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The Bike Connection
2011 El Camino Real, Palo Alto, California, United States
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About the The Bike Connection
The Bike Connection is a bicycle store located at 2011 El Camino Real in Palo Alto, California. Our expert staff can help you choose the perfect bike for exploring the city, parks, and open spaces. We also offer bike repair services, from adjusting gears to complete overhauls, to keep your bike running smoothly. In addition to bikes and accessories, we offer PayPal Credit for flexible payment options. Come visit us and start your biking adventure today!
Photos of The Bike Connection
2011 El Camino Real, Palo Alto, CA 94306, United States
Opening hours of The Bike Connection
Monday:
11:00 - 19:00
Tuesday:
11:00 - 19:00
Wednesday:
11:00 - 19:00
Thursday:
11:00 - 19:00
Friday:
11:00 - 19:00
Saturday:
10:00 - 19:00
Sunday:
10:00 - 18:00
Reviews of The Bike Connection
"Outstanding bike shop. I’ve bought two bikes from here and come in for service a few times. They are always friendly and knowledgeable and have outstanding service."
"Excellent service and really nice staff. My son's bike that we bought from them had a small issue, we brought it in and they fixed it right away at no additional cost, and also offered to wash the bike and tune it for free. Highly recommended!"
"We rented 2 road bikes. We are tall, and the personnel did not adjust bikes well. You need to be well-prepared and know exactly what you want, otherwise you will get a bad bike. For example, we rented 2 bikes whose prices for renting were the same. One costs on the market about 1.000 USD, the second one 3.000 USD. It makes no sense to pay the same rent-price when one bike is much much worse. The price per 1 bike was 80 USD per day. One of those bikes was really bad, when I tried to change the front derailleur on my bike, the bicycle chain fell off (it happened 3 times for me)... It just did not work well and I figured out 10km out of the city when I wanted to accelerate our ride. I was not able to keep the pace. When I raised that issue while returning bikes, the staff members did nothing... No discount, no compensation, no interest. When you rent a bike, you must provide all information: Name, location, card number, exp date and CVV code. In our case, we were asked to write that information on the paper, and the employees just kept it on the table, in the meantime, they were preparing bikes for us. If you rent a bike there, please remember to ask "The Bike Connection" employees to hide the card with your personal data ASAP. When there would be more people, somebody could take a photo and steal your payment and personal data easily... I do not recommend that place."
"We rented 3 hard tail mtb for the day and rode around the Arastradero preserve. Everything went smoothly and we were quite happy with the price as well. Will definitely be returning in the future."
"Friendly staff, large choice of bikes. But beware of the quality of the work of the on site mechanics, and the competency of recommendations. We bought a bike and asked for a matching rear carrier. We got one that doesn't, in fact, fit, as it's too large and now prevents the saddle for lowering all the way. Also, it was shoddily fitted, with bent holders and not horizontal. Updated after the reply from the business: Thank you for the offer! I will come by on the weekend to get it corrected; will post update here when done. Updated after bringing the bike back to the store: Took 15 minutes without any wait time on a Sunday afternoon to get the rack fitted properly. See second picture."
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