Navy Federal Credit Union 4180 Avenida De La Plata, Oceanside, CA 92056

"I opened an account with Navy Fed. When I went in for the first time to get the debit card and get set up online the gentleman that helped me did an amazing job! I asked about the interest rates on checking and savings he let me know what they were but also let me know about the CD’s. He walked me over and gave me a rates sheet. I left and was on my way to deposit money into a savings at another bank. I went to the other bank and did a smaller deposit than planned and because of the current rates at Navy Fed and the bankers customer service I decided to go back and open a CD with Navy Fed! Thank you so much for the help!"

"Navy Federal provides some of the worst customer service I've experienced at any bank. Their mortgage loan processors are terrible, don't communicate, and in one instance outright lied to me. Additionally, recently I went to this particular branch to have two documents notarized. I called the day before to check if, a) the would notarize those particular document types (which were related to a property for which Navy Federal provides the mortgage), and b) if they would have a notary working the next day. I was placed on hold while the customer service rep said they were calling this exact branch to verify they would be able to accommodate my request. After returning, she indicated that it would be no problem to notarize a warranty deed and seller's affidavit, and, "yes", they would have a notary on site the next day. When I showed up to take care of this business, the lady checking in banking customers was rude and dismissive, and the branch then claimed, that a) they would not notarize those documents, and b) their notary wasn't working. Wells Fargo accommodated my request..."

"Out of all the Navy Federal offices this one has the worst customer service. I rather travel a bit further to another location. I'm giving it 2 stars because I've dealt with one good person there who was very helpful. Other than this location, I enjoy Navy Federal and hope that they fix the issue when it comes to customer service and not having people who get annoyed to do their job or rub customers the wrong way. The branch near Walmart and the real estate office has been my go to in Oceanside."

"I have a checking and savings account at navy federal credit union. I like this location because the bank tellers are always very friendly and helpful with any financial questions that I have. Navy federal credit is a very safe location because there is a lot of security cameras inside this location. I also like the greeter at the front counter she or he is very helpful in answering any financial questions that I have regarding my checking or savings account. I also don’t have to fill out a withdrawal slip or a deposit slip all the paperwork is done by the bank teller so it saves me a lot of time in the process."