Patelco Credit Union

"Extremely dissatisfied with service at the San Leandro location, stood in line that stretched all the way to the parking lot for well over an hour, only one teller working. I had questions on a IRA mistake that one of their associates had made and that I needed it to be rectified before I make any more major deposits, only to be turned away. Teller told me that a manager would call me by the end of business day. Still no call and when I try to call thier automated system it had me on hold for 43 minutes frustrating me into hanging up."

"PLEASE be careful because these workers will take your info and transfer money out without you knowing . It happend to me twice ."

"REVIEW UPDATE 2023: I have recently updated my review. This branch has made some changes in the direction of excellent. Courteous staff makes this place my first choice. OLD REVIEW 2022: I have recently updated my review. This branch has made some changes in the direction of excellent. Courteous staff makes this place my first choice. now. This place would be awesome, if they smiled once in a while...a smile can be seen even if you’re wearing a mask. In some lines of business formalities are paramount. Banking is one of them. If your handling my money, my investments and my payments I need courtesy with at least an effort toward making me feel like you enjoy your job and assisting me with my transactions. Let’s not forget, Customers wait outside in a line, against the elements to get inside to do business with you all. I should not have to extract a hello."

"My review is strictly for the the lady that helped me. She was very nice and professional. She explained everything thoroughly and answered all of my questions. I can definitely say my first time experience was a positive one. Due to the pandemic, they have a long line outside if you wish to go inside to a teller. The only thing that I was not too thrilled about was the process for helping the people who have appointments. I may have waited about 10 or 15 minutes past my appointment time and when a petite woman came out, she never asked who was next. Instead, she instantly proceeded to help this couple that was standing up, which is when I had to interrupt and let her know I was there first. Mistakes happen, but the fact that she walked back-and-forth quite a few times before that couple even came into the bank indicated that she saw me but she chose not to acknowledge me. Nonetheless, I will not allow her slight lack of professionalism to impact how I feel about this new credit union."

"Brian was amazing!! Opened up my account a few weeks ago and the experience has been nothing but amazing! Friendly staff and they offer you pleasant beverages. Their security guard opens up the door and helps out a lot! Best branch I’ve been to so far!"