National Traffic Safety Institute

"Very affordable and easy to follow. The only issue I am having is someone picking up the phone. I have been trying to make my final payment for over 2 weeks now. I called multiple time and left a voicemail and no answer or call back. I need to pay so I can have my documents sent over to DMV please."

"The 2 instructors that we dealt with are inconsiderate, power-tripping, impatient, and over all very rude. You'd think these teachers would want to make a positive difference in these people's lives, but they instead spread THEIR bad mood onto their students."

"EDIT Within a couple hours of posting the ORIGINAL REVIEW I got a call from Rodney. I am very pleased with the level of customer service shown. He apologized sincerely and explained the current situation. The COVID pandemic has forced companies to try new ideas and techniques to stay in business. Unfortunately, I got lost in the shuffle of adjusting to this change. I'd like to mention that NTSI may be one of the few companies offering a DUI course right now. This means they are impacted with all of the DUI cases happening in the Bay Area. I am very thankful for the call and clarification. ORIGINAL REVIEW Could be COVID related, but I was given no notifications or updates about classes until I reached out, and even then I didn't get a reply to my emails until I called in. I was told (with some attitude) that EVERYONE who signed up for orientatuon got an email about classes being held over Zoom. I didn't. And I signed up. I have a receipt. And tbh, I don't really care as long as I get into a class at some point, some how. Finally I got the email that classes start on Wednesday evenings. Yay! When did they send the email? 2PM on Wednesday. So they expect their students to wait on hold for months, but when classes start they cannot provide more than 4 hours notice? So I'm hoping I didn't miss the first class but I don't know. I emailed a request for clarification and have not received a response yet. Which in my experiemce so far is typical. I will call in tomorrow if I don't receive a response. I have nothing negative to say about anyone I have spoken with, nor any service they provide (since I haven't received any service yet). This rating is because I feel out of the loop, there is no communication, and I am astounded they did not provide more than half a days notice for the start of classes (if that is so the case). And if classes haven't started, a simple email reply would put your customer at ease. Like I said at the begining, this could be COVID related. Things are crazy right now. It is what it is. I am happy to ammend my rating, as my concerns are addressed."

"Compare to other places this one is more affordable and the person who runs it is very understanding if payments can't be made. The instructors are good. Parking does suck but you can park across. The group instructor that i had she wasn't very consistent most of the time it was another instructor teaching the class.. The place is very old and run down but honestly your just there to get your *ish together and over. It was an experience for me for sure and i dont have any plans on returning. .."