Land Rover Redwood City

"I recently had the pleasure of using a car maintenance service, and I must say, it was an exceptional experience. From the moment I arrived, Lance was friendly and professional, making me feel confident in their abilities. The service itself was top-notch. They took the time to thoroughly inspect my car and explain any issues they found. They were knowledgeable and skilled, and I felt like my vehicle was in good hands. They also provided clear and transparent pricing, so there were no surprises when it came time to pay. The turnaround time was impressive as well. They worked efficiently and had my car back to me in no time. Not only that, but they even went the extra mile by cleaning my car, leaving it looking and smelling fresh. Overall, I highly recommend Land Rover Redwood City for this car maintenance service. Their exceptional customer service, expertise, and attention to detail truly set them apart. I will definitely be returning for any future car maintenance needs."

"Review: ⭐ I recently purchased a used car from this dealership, and unfortunately, my experience was nothing short of a nightmare. Despite their claims of thorough inspection and great condition, the car I purchased had a significant water leak from the roof. When I reached out to the dealership regarding this issue, their response was shockingly dismissive, stating they had nothing to do with it. This kind of disregard for customer satisfaction is completely unacceptable and showcases a lack of integrity on the part of dealership . I would strongly advise anyone considering purchasing a vehicle from them to proceed with extreme caution."

"I purchased a 2019 Cadillac Escalade from them in May of 2023. I was told that the car was checked out and ready to go. I paid cash and when I was with the financial officer, I questioned a dent insurance that was included in the price of the car and said I didn’t want it and I was told that all sales included this insurance and was led to believe that if I wanted the car I had to pay for the insurance. The cost of the insurance was $995.00. I was also over charged $562.85 in sales tax. When I discovered the sales tax over charged and brought it to the attention of the sales manager Eric, it was refunded. After bringing up what I was told about the dent insurance it was also refunded. Upon driving home, I realized there was something really wrong with the suspension on the car. I live 150 miles from this dealer so I took the Escalade to the local Cadillac dealer and it was found that the right rear shock and the left front strut were seized up. Both had oil all over them. For the car to be safe to drive they had to be replaced. The repair was $4531.71. The shocks and struts have electronic ride control built in and are therefore rather expensive. I called Eric and ask if they would pay for the repair because I was told by them the car was completely checked out. In the end Eric said that they would pay me $500.00 towards the repair. After numerous calls and promises I have yet to receive the $500.00. After nine months I have given up. 03/07/2024 Thank you, Erick and Terry! I have received the $500.00 check. I have raised my review from two stars to four stars. I cannot give five stars because I feel the issue should have been caught by the service dept. When I arrived at the dealership to pick up the car, I was greeted by Darren James whom I had dealt with on the phone. I had purchased the car over the phone. Darren and the staff at Land Rover Redwood City made me feel very welcome. I always felt like Erick was on my side, but did not have the final say on the repair refund."

"The service team at Land Rover, Redwood city, was incredibly helpful, and worked with my needs. I had several questions, and had to call back a handful of times, and they were extremely helpful. Their work was quick, thorough, and overall, I had an incredible experience. I really need to give a shout out to Mara, who navigated the whole situation and expedited, working hard to make sure that my car was taken care of, along with me. Thank you, Land Rover, I continue to have excellent experiences with this group. Victoria M."

"First of all, this review is so long overdue, sorry LRRC had a few family emergencies to tend to . We ordered our 2024 Land Rover Defender in early 2023 and received it in October of 2023. It’s not our first Land Rover , it’s actually our fourth Land Rover purchase. We returned to LR Redwood City because of our previous interactions with the sales staff as well as the service department. We started our recent purchase with Lindsey Martin ( who by the way had the patience of a saint with my custom build order), she however went on to another position. At this point we had the pleasure to work with Darren James who we had worked with over the past several years. The purchasing process was an easy one with Abdullah, one of the sales managers explaining everything clearly. The defender has exceeded our expectations , but not surprised because it is a Land Rover product . The sales staff, (Darren James) and follow up service advisor (Jesus Villasenor) treatment has continued to meet or exceed our expectation's. All of our questions have been treated with urgency and they do everything in their power to attend to our needs. Thank you again LRRC for treating us with patience and professionalism. Barry & Diana Coyle"