OnTrac
7077 Consolidated Way, San Diego, California, United States
About the OnTrac
OnTrac is a last mile e-commerce delivery institution located at 7077 Consolidated Way in San Diego, California. Our mission is to go the extra mile for our customers by providing fast and reliable delivery services. With the largest 1 and 2 day ground footprint in the industry, we are able to meet your customers' expectations and build brand loyalty. By specializing in small package delivery, we are able to save on costs and offer lower shipping rates to our clients.
Our delivery network covers 35 states and Washington, D.C., ensuring that we can reach your customers wherever they may be. We believe in providing a proven alternative to single-carrier shipping strategies, offering a more efficient and flexible solution. If you are a delivery professional who is passionate about customer experience and has a positive attitude, we have exciting opportunities for you to join our team.
At OnTrac, we also believe in giving back to the community. We use our geographical footprint and infrastructure to support disaster recovery, hunger relief, community health improvement, and more. Join us in making a difference and delivering excellence in every aspect of our work.
Photos of OnTrac
7077 Consolidated Wy, San Diego, CA 92121, United States
Opening hours of OnTrac
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
10:00 - 12:00
Sunday:
Closed
Reviews of OnTrac
"Worst shipping company ever, their own tracking number is not working on their website. Must be so cheap, I don’t know why prestigious stores like Macys and Nordstrom use their services. Have bad experience with on trac every time. I won’t shop with these stores again knowing that they will use this company for shipping, a big fat zero for on trac"
"They consistently deliver my packages to the wrong address. I’ve emailed and spoken over the phone about this issue and yet it continues to happen! Amazon, UPS and FedEx have no issue finding my address. It’s so bizarre because they deliver to a building with a lobby and code which I have no lobby or code by front door is outside. The drivers must be incapable of reading a map? Don’t get it."
"Every shipping experience with OnTrac has been well past their expected delivery times. I’ve had items sitting at the delivery facility for a couple days before they get sent out for delivery. Overall very poor shipping if you’re looking for reliable timelines."
"The worst carrier company I have ever seen. I am waiting for 4 days to get my express delivery and they say we don’t have any access your building, then call me whenever you come here I will take it from you in seconds, they say no we can not call you. Then i can pick up my package and they don’t have this service. There are a lot of apartments in our building and they don’t access to mailroom. How do they deliver then? Is that your business or just hobby?? I’ve got a lot of package from other carriers and this is first one. There is no package no solution. They even don’t care, I waited 3 hours in front of the mailroom yesterday and tracking site shows delivery are was not accessible. Liar and worst company."
"I placed an order from Walmart to be shipped to my apartment. The order was not delivered to my apartment number instead it was left in the mailroom 3 stories down. When I place an order I do it for the convenience of having the order delivered to my APARTMENT. As a delivery person enters the building there is a sign in large font that reads "Attention Delivery Drivers! DO NOT leave packages in the mailroom. Deliver them to the resident apartment. If they are not home deliver the package to the leasing office. Thank you" On Trac delivery drivers have always left my packages in the mailroom which is three floors down from my apartment. On Trac Logistics statement. "Welcome to OnTrac! We provide an affordable logistics network that speeds up ground delivery so companies can delight shoppers with world-class service and save money on shipping." Which, is the opposite of what I have experienced. 09/14/2021 Unfortunately, the reply that this post received from OnTrac has not been addressed because the issue is still happening. I am convinced that On Trac is not a customer satisfaction driven company."
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