Falcon Glen Apartments

"Cost our family greatly. We moved to Falcon glen with hopes of peace and feeling secure. The apartments are 2023 prices with 1990s decor, $3k for a one month extension. No knock entry several times by maintenance . Upon moving out suddenly the carpet was too hard to clean by Steam Dry carpet cleaning , that couldn’t handle everyday stains “crayons, marker, food and dirt from outside. Suddenly damages were through the roof upon move out, even claims our 1 year old babies broke a window in their room they couldn’t even reach . Fraudulent charges at best. We were told by a former employee we would receive a free carpet cleaning before leaving. They wouldn’t honor his word, and Steam dry did not even attempt to clean the carpet , however during our stay another company came and got the older stains out no problem. Would not recommend moving here unless you are retired, no kids, don’t mind invasions of privacy , a bunch of rules, 5 day notices thrown on your door at the slightest mistake as a renter. Another win for a corporate renting company . Take pictures before you move in and the day before you move out to cover yourself. Document and record all conversations with employees , intrusions which we spoke with police about."

"Where do I start… very unprofessional staff. Workers will walk in on you at any given time… me and my family was there for about a years time and experienced numerous invasions of privacy. The last time was so bad my wife was around the home indecent and had to call the police. Felt very unsafe for a “luxury” apartment living. Not to mention at the end of our lease we went from paying 2K to 3K just to extend for one month… and they admitted they had no one else waiting for our apartment.. then charged us for a complete carpet install throughout the entire home because our children had crayon and marker in them? Even tho we were promised a free carpet cleaning? Overall we were completely dissatisfied and disappointed. This is not a place for families."

"I’ve been living in this community almost 3 years and don’t have one complaint about anything. The area has only gotten better. I feel very safe living here. The staff has always been so helpful and the maintenance is always very responsive and fast when it comes to services. The community is always kept well clean. It’s so beautiful in the summer time with how they keep up with the flowers, grass and trees. I love this community and happy to be a resident."

"We were drawn to Falcon Glen by the curb appeal of the buildings, beautiful grounds and a safe neighborhood. Love the location to stores, restaurants and the freeway. We sold our house to downsize. First rented a Coach condo style apartment, which was very nice. When an Estate apartment opened, we decided to move to the larger unit, staying with Falcon Glen. The office staff-Sam, Sarah and Michaela are so very friendly. They answer and follow through with any concerns we have. They are an absolute pleasure to deal with. The maintenance staff- Jesse, Sam and Lenny are very professional and friendly. When a work order is submitted, it is completed within a reasonable time frame, at times-the same day. Always, an excellent job. Can’t say enough good things about Falcon Glen. Ralph and Kathy"

"I have been a resident at The Orchard for almost three years. I love living here! My apartment is beautiful and the location is excellent. It is a well maintained property. During February 2018 there was a problem with my furnace. While it took a few days to get the problem resolved, Chuck, the gentleman in the maintenance department made sure that I had space heaters to keep my apartment warm. He checked in on me to make sure I was OK. He kept me updated on the process to get the problem resolved and took the extra time and effort to make sure I felt comfortable and safe during the entire ordeal. Chuck is responsive, knowledgeable, and unflappable. What could have been a really difficult situation was OK because of the care, concern, and dedication to service that Chuck displayed. He is a gem in the Wimmer Communities crown! I am very appreciative to him personally and to the staff at Falcon Glen. They are wonderful to work with!"