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OnTrac
1149 Madison Lane, Salinas, California, United States
About the OnTrac
OnTrac is a leading institution located at 1149 Madison Lane in Salinas, California, United States. We specialize in last mile e-commerce delivery that goes the extra mile for our customers. With the largest 1 and 2 day ground footprint, we are able to deliver faster to meet your customers' expectations and build brand loyalty. By focusing on small packages, we save on costs and offer lower shipping rates for you. Our delivery network serves 35 states and Washington, D.C., ensuring that we reach your customers wherever they are located. We offer a proven alternative to single-carrier shipping strategies, helping you mitigate risk, save money, and increase flexibility. If you are a delivery professional who is passionate about customer experience and has a positive attitude and strong attention to detail, we have exciting opportunities for you. Additionally, we use our geographical footprint and infrastructure to support disaster recovery, hunger relief, community health improvement, and more. Join us at OnTrac and be a part of a team that truly cares about making a difference in the communities we serve.
Photos of OnTrac
1149 Madison Ln, Salinas, CA 93907, United States
Opening hours of OnTrac
Monday:
08:30 - 18:00
Tuesday:
08:30 - 18:30
Wednesday:
08:30 - 18:30
Thursday:
08:30 - 18:30
Friday:
08:30 - 18:30
Saturday:
08:00 - 11:00
Sunday:
Closed
Reviews of OnTrac
"Would have given 0 stars if I could. Wasted the whole day waiting for delivery. Ring cameras covering front as well as personally watching outside. Decided to check online and it said delivery was made 3min prior. Ring cameras never went off and I checked outside with no package in site. Ring sent me notifications to my phone of my movement out front. Talked to Ontrac they really didn't care and said they did their job and delivered correctly. I was told it was my responsibility to resolve this issue with the seller and not them. They documented my complaint but was told it is my own problem to fix. Follow-up: Still would have given 0 stars if I could. Had talked to Ontrac customer service and they really didn't care. According to customer service, they did their job and delivered correctly. Supposedly even verified driver's gps scanner of this delivery. After filing and documenting my complaints, I revisited Ontrac's tracking information a day later. Suddenly my package is listed as wrong delivery status and update is pending. Another day later it arrives again at their facility and processed again for delivery. Followed by being out for delivery that same day. I then wasted another entire day for delivery. This time I received delivery of my package. I believe if I didn't stay persistent with this. Someone at Ontrac would have kept my package and blamed it on transient stealing because they did their job delivering it. Luckily, I was home at the time and had the Ring camera footage covering the driveway as well as the front door to make my case. Don't trust Ontrac. They lie to protect themselves. Once it is scanned as delivered, it is no longer Ontrac's problem but yours and yours to fix."
"The first time Amazon shipped my package with them, I thought my package was late because they couldn't find my address since I live in a 200 complex with confusing apartment numbers. So I decided I would have it be delivered to my mom's address since her apartment is facing the street and it would be easier to find. However, that wasn't the case. My package wasn't delivered at all! ( I did get it REPLACEMENT by Amazon via UPS) In three different occasion, my package was marked as delivered when in fact it wasn't! Contact Ontrac customer service and they said they will send the delivery guy again in hope that he can locate my mission package and redeliver it. Then by the end of the day, I get a message saying that the delivery guy had found my missing package and it redelivered, and once again it wasn't. ( Got two of those replace and the third package show up three days later. The same day my replacement got delivered by UPS) Now that I have moved and I don't share my address number with other building, one would assume it would be easier to find, but it not the case with these folks because once again I didn't receive my packages. Contact Ontrac Customer service, again. They said they will send the delivery guy to find the missing package and have him deliver it again. Well, here I am with no package and labeled as a liar because apparently it was delivered two days ago and that I had signed for the delivery when in fact it NEVER arrived! So not only did they stole my package, they laid about the delivery AND now they FORGE my signature!! I just wish Amazon will stop delivery my purchases by Ontrac but so far no luck. I just don't know why this business is still running? There nothing but liar and thieves."
"Perhaps the worst company I have EVER dealt with in my life. Package didn't even come days late due to "Natural disaster in your area" on a bright sunny day. Seeing all these reviews online made me not want to put up with the BS and I decided just to go to the facility and pick it up myself. Calling customer service he promised he would call me back within an hour with their facility hours for pickup the next day. Never got a call back. All their employees don't care at all about their customers and just want you off their back. I don't know who their CEO is, but boy is he slacking or something...Terrible company with terrible service and promises that are never kept. I have no clue why Amazon works with these guys. They need to be cut off from Amazon, which probably is the only thing keeping them alive. If any Amazon customer had the choice of their shipping carrier Ontrac would never be used by anyone. Their entire customer service is a complete joke. If you are reading this and have a package with them through Amazon, do yourself a favor and cancel the order. It is too bad a great company like Amazon will lose customers due to a complete joke of a carrier like this."
"If I could post negative stars I would. 4 items I purchased with Amazon Prime this month were shipped via OnTrac and NONE of them were delivered even though 2 show as being delivered. They either have a huge theft problem or the drivers just dump the packages by the side of the road...assuming they ever leave the terminal. Instead of 2 day Prime service the tracking shows the packages sitting in Salinas for days and days and weeks...then...boom, nothing...and forget trying to contact them via their 800 number. Amazon makes everything good...but it's a pain in the ass. I've filed carrier complaints with each missing shipment with Amazon. Hopefully others will too and this carrier will get dumped."
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