Cycle Gear Inc., Corporate Office 4705 Industrial Way, Benicia, CA 94510

"Very bad customer service. Do not pay for the RPM membership. They do not follow through with whatever they promise you. They never delivered my grips , so I could not ride my bike for 2 weeks . 2 day shipping is a joke. Go to other sites for your gear .I ordered straight from the vendor and got my grips before they even shipped them out . They just gave me extra RPM points to spend more money on stuff I will not receive. Thanks Update... Tiffany(customer service rep.)took care of the situation. Sent me the grips I ordered for free. Unfortunately I ordered some from another site and received them already. Thanks Tiffany, at least you did something about it . Give her a raise ."

"They advertise if you buy the tire from them. They will put it on for free, just had to pay $60 to get my tire mounted AFTER buying it from cycle gear. Thanks cycle gear!"

"Horrible customer service. Sold me a broken $500 Bluetooth unit and refused to warranty the item. This place disgust me. I will neverrrrrrrr spend money with cycle gear in smyrna ever again."

"I called Customer service due to my phone number keeps getting text messages to do surveys. I called corporate spoke with Zak who just wasn’t helping or willing to help . He was trying to brush me off and didn’t want to get a supervisor as I requested . I shop at three different stores spoke with managers at three different stores all theee told me the same thing. informed me it the corporate doing this using third party companies. There using third parties for survey giving out your information with out the customer consent. If anyone that knows anyone in the company please post there information to who I can contact about this . I would like to know who the third party company so I can contact them not to give out my information with out my consent. So one in there corporate knows who I wish to contact them since your rep Zak declines to get a supervisor."