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OnTrac
1121 Montague Expressway, Milpitas, California, United States
About the OnTrac
OnTrac is a leading institution located at 1121 Montague Expressway in Milpitas, California, United States. We specialize in last mile e-commerce delivery, going the extra mile to ensure your packages reach your customers faster and help build brand loyalty. With the largest 1 and 2 day ground footprint, we are able to deliver swiftly and efficiently. By focusing on small packages, we are able to save on costs and provide lower shipping rates for our clients. Our delivery network spans 35 states and Washington, D.C., ensuring that we can reach your customers wherever they may be. We offer a proven alternative to single-carrier shipping strategies, helping to mitigate risk, save money, and increase flexibility. If you are a delivery professional who is passionate about customer experience and has a strong attention to detail, we have exciting opportunities for you. At OnTrac, we also use our resources to support disaster recovery, hunger relief, community health improvement, and more. Join us in making a positive impact on the world while delivering exceptional service to our clients.
Photos of OnTrac
1121 Montague Expy, Milpitas, CA 95035, United States
Opening hours of OnTrac
Monday:
09:00 - 20:00
Tuesday:
09:00 - 20:00
Wednesday:
09:00 - 20:00
Thursday:
09:00 - 20:00
Friday:
09:00 - 20:00
Saturday:
09:00 - 11:00
Sunday:
Closed
Reviews of OnTrac
"The delivery driver hit the post of my fence and I caught him handling another package that wasn't delivered by him. Also it gets me upset that they do not have a number where I can call and complain. The delivery driver also did not have an id stating he was with the ontrac."
"Hot garbage. A delivery business that doesn't deliver is not a good model. Within a 12 hr window I can't get my package when I live less than 12 miles from the distro center? Driver update of delivery area not accessible? That's a bold face lie. Complete joke of a company. Get your act together."
"They repeatedly delayed shipment of a package, and when I contacted customer support about it, they suddenly falsely claimed that they did deliver the package and closed the ticket on me. Absolute fraud going on here, never use OnTrac."
"This is the second time I made an on-line purchase to find that ontrak was the courier being used. The first was from Saks Fifth Avenue, package never arrived. Ontrak kept requesting additional details, I provided and still, no package. Ultimately, it went back to Saks. Now Mango, ordered well over a week ago and my package has been sitting in Milpitas for 6 days. This is a birthday gift that is now late. And sadly, I know it will end up back to the shipper and I will never receive it. Worst experience ever!"
"Package has been MIA since 9/6. They keep saying I refused it, I wasn’t at home during any delivery attempts. Seller sent a replacement and that package shows “undeliverable”. Customer service ( which is text only????) keeps saying to wait 24-48 hours and they will try again. Meanwhile Amazon has delivered 5 packages in the last week. Actually embarrassing."
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